[…] Jarche (2013) wrote, “From an operational perspective, we can see that improving relationship capital is important for companies that offer intangible services. These types of companies need to invest in structuring work so that implicit knowledge can flow, not just between employees, but throughout the ecosystem. If most goods and services are intangible, the only way to stay current with their true value is to remain connected to those who influence relationship capital. These are employees, customers, suppliers, and partners.” The term relationship capital really describes the overall nonprofit sector. We are used to being in cooperative internal & external networks. We often do multiple jobs within organizations because of staffing limitations, thus collaborating & sharing knowledge is highly valued. We also excel at managing complex relationships internally & with stakeholders, who sometimes have very challenging emotional/behavioral complexities themselves. …