Excellent advice, Harold. I always felt my approach to work (learning how the organization I was at did it first, then setting about to do it better) served me, my colleagues, and the enterprise well. What is happening today seems to validate that method. Doing so ensures we take advantage of those who have gone before us, which is a major tenet of knowledge management, and puts us in position to discover those methods which will make the job more efficient and - most importantly - more effective.