[…] Transferring the motivation and the responsibility without transferring the capacity may serve to replace what was ‘broken’ with a new but equally broken model. As well as learning things that work (or rather, things that help us do work), we need to learn which things don’t: where it’s important that they do, we need to have the courage – and commitment – to change tack. As Harold Jarche recently wrote in a blog called Ten Years, Ten Thoughts: …