Harold,

I've seen the final model in your post several times, including at EduTech this week. It is indeed a useful model. It just gave me a fresh insight into an ongoing discussion I am having with a senior leader in my organisation. Having listened to him explain a key challenge recently I summarised it as 'Consistency & Creativity' - he is looking for both in his organisation. Now I see that they are at opposite ends of the spectrum. Both are important, and I think complementary. We are not yet at the point where everything that can be automated will be - hence the 'consistency' challenge - human variation and error comes into play. However, creative work is increasingly important - innovation is critical to competitiveness. So we need to be able to continue to improve what is standardise while also building connection in our enterprise in order to be creative. What a useful model! Thank you.

Michelle