“So, if you really think deeply about such things, you come to realize that every organization is nothing but a mental construct, an idea around which people and resources are assembled theoretically in pursuit of common purpose and in accordance with a belief system of some sort. So I became convinced that it is really the ultimate design problem. ..."
As all the meaningful things this paragraph might seem obvious, but it it is not at all. I work around family and school issues and this is so important. Family an school life are too a matter of design.

Related to this
"Change a person and you necessarily change the interactions among those relationships. Change the quality and nature of those interactions relationships and you change the organization."
I think that is also valid -and very important too- this: If you change the dynamic of those interaction relationships (it forces behaviour change), then the person change. So, you can do all in one systemic step. To me, the interaction pattern -centralized /hierarchical to distributed- is the key.

Thanks for your generosity!