I am a big fan of Jefferey Kruger's book "Simplexity - Why Simple Things Become Complex (and How Complex Things Can Be Made Simple)" The concepts in his 2008 book outline how systems and processes become more complex over time, and these over-complicated systems lead people away from mastery, replacing it with complexity, exclusivity and expert-ism.

You work in PKM and social learning, as well as building democratized co-creation are excellent ways of building knowledge, skills, and process mastery.

Shaun Browne
onthejobtraining.com