Hi Harold, I am always intrigued by the balance focus on tech and social. I explored it for our case of ESN with the ambulances. My conclusion was that a focus on tech can work as long as there are a few conditions- 5 success factors. It was a visual pecha kucha so you may be able to make sense of the presentation? http://www.nextlearning.nl/wp-content/uploads/sites/11/2017/04/12.05-Pecha-Kucha-Joitske-Hulsebosch.pdf