In reply to Ben.

Here is how Buurtzorg handles conflict resolution. Everyone gets trained on it as a basic work skill: "Training for new teams on: a) self-management. Home care workers are trained in the Solutions-Driven Interaction System (Laloux 2014) by Ben Wenting and Astrid Vermeer of the IVS (The Institute for Cooperative Issues). This involves topics such as group decision-making, conducting meetings, active listening, non-violent communication, conflict-resolution, and, problem solving; b) peer coaching. According to Laloux (2014: 157), at Buurtzorg, “all nurses are trained in “Intervisie”, a peer-coaching technique that originated in the Netherlands”."

https://medium.com/@Harri_Kaloudis/a-systematic-overview-of-the-literature-in-english-on-buurtzorg-nederland-part-b-the-buurtzorg-189a7e4704b0