Excellent points, Ton. As a young Infantry officer, my first profession, a good part of my job was understanding the soldiers I was responsible for. That meant having conversations in the smoke pit, and I didn't even smoke. I learned a lot just by listening and watching. We were also trained to do pretty well everything our soldiers had to do. I think a lot of managers could not do what they demand of workers. In that case they had better watch, listen, and learn.