Good distinction by adding the formal and informal elements to each area as this is what I’m seeing in my work too. People and teams knowledge and stories can then flow from from to the other. I also like the mention of “intention”. As humans we pick up others intentions from not what they say, but their individual and collective actions. So even though intentions aren’t expressed they’re most certainly felt and you’re on the receiving end of - which then feeds into the success or failure of such systems. I think many organisations are bang in the middle of some major challenges. Could be the beginning of the end for them?