Posts Categorized: Performance Improvement

we need simulation!

The background to this story, explaining the difficulties I had in trying to establish a methodology to select simulation in the support of training programs is here — L&D Outside the Box. That story started in 1994 and ended in 2013. I do not know what has transpired since then, but I do hope that… Read more »

horses for courses

The phrase comes, of course, from horse racing. Some horses are good at boggy ground, some prefer the going to be firm underfoot. Put the right horse on the right track, and they will prevail. This neat rhyme proved to be so popular around racetracks that it took on a life of its own, with… Read more »

trust emerges over time

Imagine a research-intensive organization where scientists should be sharing what they learn, and the official company policy is to share information and expertise among public and private partners. However, the company is ‘downsizing’ and layoffs are based on performance reviews. If one scientist helps a peer develop a patented product, and as a result the… Read more »

working smarter 2020

In 2010 we conducted a project to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, & self-directed learning at a US-based health insurance company of about 20,000 employees. It is summarized in the working smarter case study. Jump ahead a decade and similar issues continue to face large organizations. My recent client challenge… Read more »

nursing care performance analysis case study

This was a presentation I gave to the Canadian Society for Training and Development in 2005. e-Learning and Communities of Practice in Healthcare During 2003 to 2004, we worked with a Montreal area hospital to implement online learning for nurses as they adopted the new McGill nursing care methodology, as well as the creation of… Read more »

supporting workplace performance

Many workplace performance issues cannot be solved through training, such as: Poor communications Unclear expectations (such as policies & guidelines) Inadequate resources Unclear performance measures Rewards and consequences are not directly linked to the desired performance The barriers above can be addressed without training. Only when there is a genuine lack of skills and knowledge… Read more »

when training is the wrong solution

Training is too often the proverbial hammer in search of nails. It’s an easy check mark to show that action has been taken, assuming that improving individual skills is the core issue that needs to be addressed. But training does not improve diversity. Firms have long relied on diversity training to reduce bias on the… Read more »

zoom is not the problem — meetings are

When all you have is Zoom, every work-from-home office looks like an endless face-to-face video call. I have been working remotely since 2003. Video calls have been a regular part of my work and I have used pretty well every platform available. In the early days my favourite platform was Marratech, until they were bought… Read more »

seeing the value of cooperation

Nancy Dixon tells a wonderful story about ‘Researcher’s Square’ and the hallway of learning. The whole story is well worth your time. It describes how a diverse group of mostly independent researchers who worked in their individual offices were able to cooperate and even collaborate due to a change in the built architecture. A central… Read more »

mapping healthcare

This past year my wife and I have spent a fair bit of time in hospitals and doctors’ offices, helping friends navigate the healthcare system. One thing we have noticed is the siloed nature of medicine here. When you get limited time with a healthcare professional and they have limited time to get up to… Read more »