Search results for “narration OR narrating”

Making collaborative work work

Everyone talks about collaboration in the workplace today but what does it really mean? How do you get from here to there? Every snake oil salesman is selling social something: enterprise social; social learning; social CRM; etc. For me it boils down to three principles. Narration of Work: This means actually talking about what you are… Read more »

Getting to Social

You are engaging with social media for marketing and customer support. You have also put in place a social intranet, with activity streams for sharing information, collaboration tools for work teams and document management systems that include social tags and easy sharing. Now the hard work begins. However, this usually occurs just after the software… Read more »

exception handling is complex work

How is work different in a networked economy? We know that a lot of traditional work is constantly getting automated, from bank tellers, to lawyers to stock brokers. We also know that any work that can be outsourced will go to the place of cheapest labour, wherever that may be. The main reason behind this… Read more »