Yesterday I found out about the Sasser Worm, the latest evil creature on the ‘Net. The first thing I did was open my Norton anti-virus software and click on "LiveUpdate". I then received one update. This morning I did the same and received another update. Each time I checked, an update was available, but at no time during the past 24 hours did Norton/Symantec "push" an update to me. Since I pay for this service, which most of us do, I must say that this is poor customer service. There are many people I know who only update when they receive a notice from their anti-virus service. I guess this is what happens when you have an oligopoly (or a "pigopoly", as the Register says) – bad service :-(
