Goals, strategy & conventional wisdom

Here are some of the things I learned via Twitter this past week.


Metrics. Dilbert’s boss: “Last year our safety goal was 25 injuries. We had to hurt 6 people to meet it.” via @JaneBozarth

Chance favours the connected mind. by @timkastelle


If your overall strategy depends on speed to market … patents won’t help much. by @timkastelle

Critically, though, if your overall strategy depends on speed to market or quickness of response to changing environmental conditions, patents won’t help much. They’re too slow.

King Gillette: with patent protection he kept prices high; without protection he lowered prices & increased sales & profits: How conventional wisdom can be wrong by @rbgayle

The ‘sell the razor cheap and make money on the razors’ model is really not true at all but has become a standard narrative. Truth is not as important as the narrative, it seems. we do like our stories.

Observable work – more on knowledge work visibility. by @jimmcgee

  • What can you do to make your own work more readily observable?
  • How might making your work observable be immediately beneficial to you, even if no one else bothered to pay attention?
  • Who else benefits if your work is more observable?
  • How do you benefit from others making their work more observable?
  • What risks and challenges do you need to manage as you make your work more observable?

Enterprise 2.0 is only the next iteration with a fancy new name for research into new ways of working. E2.0 research & the long tail by @drmcewan

The Long Tail does not only apply to books, films and music. There is a long tail in academic research … I also said in my comment that I get frustrated by much of the Enterprise 2.0 conversation, in that it seems as though there is too much focus on novelty and re-invention. That is unfair, though. So much academic research is not easily accessible and written in turgid language. No wonder it is so seldom referenced. It needs to be discovered, translated and made usable.

“The iPad can trap us in the idea that learning is about content delivery” by @CharlesJennings

What is learning about in your opinion?
John Seely Brown, who was the Head of the Xerox Park research center for many years, together with a colleague of his, John Hagel, recently published a book called “The Power of Pull”. It is based around the fact that we live in a world which is information-rich, but generally interaction-poor. In a learning context, it is a world where learning content is ‘pushed’ to people rather than learners ‘pulling’ just the content they need for their learning to take place.  Seeley Brown and Hagel map out changes that are taking place as this information economy of push is shifting to a more interactive, ubiquitous and on-demand two-way communication – a world of pull. My colleague in the Internet Time Alliance, Jon Husband, calls this new world “Wirearchy”.

Some qualities of a knowledge worker by @jackvinson

So, what is it that knowledge workers need in order to do their jobs?  Merlin talks about three key elements to be great as a knowledge worker in the last two minutes of the talk.

  1. Tolerance to handle ambiguity, the unknown, and the incomplete;
  2. know that you have enough information to do the work at hand;
  3. Courage to work within the uncertainty and the lack of information and still do the job.

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