Thoughts on measurement

Here are some observations and insights that were shared on social media this past fortnight. I call these Friday’s Finds.

@weissblatt – “Sharing is becoming a life skill. Knowledge is power only if shared.”

Thomas Edison – “The value of an idea lies in the using of it.” – via @BrunoGebarski

@SteveKLabnik – “We used to think Open Source was enough to save us, but it’s control of the network that really matters.”

“I don’t measure ROI” – Romesh Wadhwani

“If I invest $100 million, create 10,000 startups, a few more thousand jobs and several other indirect jobs, I have no way to measure what the ROI is. What were the other influences in that person’s life that caused them to form companies, succeed and create jobs?”

Deming & Me
by @Tom_Peters – “High potentials” will take care of themselves. The secret is improving the performance of the 60% in the middle – via @TomGram1

W. Edwards Deming, the quality guru-of-gurus, called the standard evaluation process the worst of management de-motivators. I don’t disagree. For some reason or other, I launched several tweets on the subject a couple of days ago. Here are a few of them:

Do football coaches or theater directors use a standard evaluation form to assess their players/actors? Stupid question, eh?

Does the CEO use a standard evaluation form for her VPs? If not, then why use one for front line employees? …

What happens when you kill off the Performance Appraisal? by @HRBartender reveals all … via @DonaldHTaylor

During our conversation, Mark also mentioned that the company has low turnover and high employee engagement. Texas Roundhouse out performs their competitive set in sales. While Roadhouse cannot make a direct link between these outcomes and changing the performance appraisal, it’s clear that giving employees control over the process and transforming the manager role into more of a career coach has brought benefits.

Slashdot – Here Comes the Panopticon: Insurance Companies – via @courasa

The Panopticon may be coming, but perhaps not how we think. Instead of a massive government surveillance program, we might end up subjected to ubiquitous monitoring to save on our insurance premiums. The “internet of things (you can’t get away from)” makes this more and more possible. Here a company saved money on its health insurance premiums by distributing Fitbits and an online service to enable reporting fitness gains back to the insurance company. We’ve already seen the stories on using black boxes to monitor drivers. There is even an insurance company named Panoptic!

@AmyBurvall – “Geography might DEFINE us, but it does not have to CONFINE us – let’s use social media to amplify”


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