Every fortnight I collate some of the observations and insights that were shared on social media. I call these Friday’s Finds.
@ericgarland – “Humility is often painful, but arrogance is always fatal.”
“The very reason I write is so that I might not sleepwalk through my entire life.” – Zadie Smith – via @ShaunCoffey
“Jos de Blok is a nurse. He owns a company that employs 9,000 community nurses in Holland. The company has only 45 administrators, about a 10th of the average for a company that size.
The company, Buurtzorg, is the highest rated care organisation in Holland, as rated by patients. It is the highest rated employer in the country for 3 out of the last 4 years.
Its overheads are 8% vs the average of 25%. Imagine how much extra money you have we would have for patient care if we could copy this. Its employee sickness rate is about half that of similar organisations.
The company is 7 years old and now has 60% of the community nurses and community patients in the country. Nurses are leaving their old companies in droves.
Instead of managers, hierarchy and bureaucracy the nurses manage themselves in teams of about 12 nurses. They employ their own staff, order their own supplies, solve their own problems. And they love it!”
Your HR Department Hates You: How Corporate Overseers Exploit Workers
“The rebranding of “personnel” to “human resources” signaled that employees were now resources to be managed like any other capital, such as finances, office equipment and property. Like a copy machine, it suggested that humans were to be used as much as possible and discarded when they wore out or their usefulness came to an end.”
The Eccentric Genius Whose Time May Have Finally Come [Albert Weiner]
Besides nuclear weapons, Wiener was perhaps most worried about the technology he was most directly responsible for developing: automation. Sooner than most, he recognized how businesses could use it at the expense of labor, and how eager they were to do so. “Those who suffer from a power complex,” he wrote in 1950, “find the mechanization of man a simple way to realize their ambitions.”
“Work. There are two critical drivers of change in work: connectivity and machine capabilities. As we are connected almost any work can be done anywhere in the world, with richer interfaces enabling greater comfort with remote work and the ability to perform physical labour. Increased capabilities of robots and computers are matching and moving beyond those of humans in many cases, destroying jobs. There is the potential for these forces to reduce employment and polarise work opportunities. However we can also envisage and create a future of work in which job creation exceeds job destruction, and we make work increasingly human, tapping our expertise, creativity, and aptitude for relationships to create a more prosperous world.”