In much of my work I’m asked to help out with situations that appear to be rather complex. For instance, we had a situation that required skills development for hundreds of staff preparing to implement a new nursing care methodology, all to be done in a very short time. An initial analysis, conducted in one week, showed where there could be major cost savings by focusing only on the important areas of performance.
I’ve used performance analysis methods for several projects and have found it to be a good way to separate the important signals from just the noise that surrounds many large organisations, especially those in transition. To learn more on how to conduct a performance and cause analysis, I’ve attached a job aid that I use for myself and to communicate with clients. This is one of the tools that I use to help see patterns in the chaos of daily work.