Posts Categorized: Performance Improvement

stupid management practices continue

Ten years ago, I wrote that the performance appraisal treadmill is keeping organizations from testing out and adopting better management models for the networked economy. Performance appraisals are like academic grades and keep the focus on the individual. In a collaborative, social enterprise this is counter-productive. In today’s enterprise, work is learning and learning is… Read more »

one personbyte is not enough

Nick Milton refers to an interesting knowledge management concept — “‘personbyte’ – the amount of knowledge one person can reasonably learn in a lifetime. In the craftsman economy of 100 years ago, a personbyte was enough knowledge to create an impressive artefact — a steamboat, a canal, or a suspension bridge. Nowadays one personbyte is… Read more »

understanding work systems

Continued from focus on the system. “Over the long haul, even strong people can’t compensate for a weak process. Sure, some occasional success may come from team or individual heroics. But if you pit a good performer against a bad system, the system will win almost every time.” —Rummler & Brache The nine-box model is… Read more »

sensemaking through irony

How can we thrive in a broken system? This is perhaps one of the greatest challenges many of us face today, whether it be where we work, the institutions we deal with, or the governance systems that control us. Geoff Marlowe explains that how we perceive the situation and what type of humour we use,… Read more »

we don’t need no stinking jobs

Last month I wrote that if you are wondering why work is not getting done as desired, then focus on the system. As we see people returning to offices and workplaces (hopefully post-pandemic) we should reflect on what this past year of remote working has really accomplished. Remote, or distributed, work has even been empowering,… Read more »

focus on the system

I recently wrote that with increasing complexity and interconnectedness, we all need to be better detectives in order to make sense and understand our world. The field of human performance improvement is a systemic method of doing detective work to find out how people perform in an organization. W. Edwards Deming stated that, “I should… Read more »

detective work

For the past few months I have been engaged in a couple of programs that focus on organizational performance improvement. In the Performance-based Learning program we ask — What is the performance gap and what are the influencing factors? This is part of the Performance Detective role. In the Emerging Stronger Masterclass, one of the… Read more »

we need simulation!

The background to this story, explaining the difficulties I had in trying to establish a methodology to select simulation in the support of training programs is here — L&D Outside the Box. That story started in 1994 and ended in 2013. I do not know what has transpired since then, but I do hope that… Read more »

horses for courses

The phrase comes, of course, from horse racing. Some horses are good at boggy ground, some prefer the going to be firm underfoot. Put the right horse on the right track, and they will prevail. This neat rhyme proved to be so popular around racetracks that it took on a life of its own, with… Read more »