Posts Categorized: Performance Improvement

seeing the value of cooperation

Nancy Dixon tells a wonderful story about ‘Researcher’s Square’ and the hallway of learning. The whole story is well worth your time. It describes how a diverse group of mostly independent researchers who worked in their individual offices were able to cooperate and even collaborate due to a change in the built architecture. A central… Read more »

mapping healthcare

This past year my wife and I have spent a fair bit of time in hospitals and doctors’ offices, helping friends navigate the healthcare system. One thing we have noticed is the siloed nature of medicine here. When you get limited time with a healthcare professional and they have limited time to get up to… Read more »

adding value with teams

In working collaboratively & learning cooperatively I noted that team collaboration requires the transparent sharing of knowledge — using enterprise social networks and other technologies — so that everyone on a team knows what is going on and why. Decisions, and why they were made, are shared. New processes and methods are co-developed to create… Read more »

insights over processes

Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself. The fundamental problem with all process improvement methodologies is that you get myopic. The evidence… Read more »

more than re-skilling

Here is the advice of the co-founder of Degreed on a ‘workplace self-training paradigm‘. First, encourage them to think of reskilling as a game — one they now have more control over winning … Next, help workers manage their skills with regular checkups to evaluate their current expertise against market conditions … Finally, work with… Read more »

the silo effect

“Silos are cultural phenomena, which arise out of the systems we use to classify and organize the world,” states Gillian Tett in The Silo Effect. Silos are bounded hierarchies that define specialized work or areas of knowledge. They come in the form of academic fields, organizational departments, schools of thought, and many other forms created… Read more »

workers are already mature

“Growth is not linear and it doesn’t happen in discrete phases marked by convenient external characteristics” — which is why maturity models are wrong — according to Christiaan Verwijs, specifically looking at agile models. “Of course, maturity models are meant to simplify the complexities of reality. But what is gained by squeezing such a messy,… Read more »

working collaboratively and learning cooperatively

Improving Organizational Performance Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. For the past century, management has primarily focused on error reduction, with practices such as Six Sigma, especially in manufacturing. “Fifty-eight of the top Fortune 200 companies bought into Six Sigma, attesting to the appeal of eliminating… Read more »

just checking the box

Were the two recent crashes of Boeing 737 Max 8 aircraft a result of inadequate training, or design and safety flaws resulting from a lack of regulator oversight? I don’t know and I cannot speculate. However, I am interested in how training design decisions are made and what role Learning & Development (L&D) professionals play… Read more »

actionable insights

I concluded a few years back that rates based on time at work only help to put you into a pigeon hole so that HR and Purchasing can easily classify you. Knowledge professionals are not pigeons. I have noticed a tendency over the past decade to push wages and fees down. Some may say it’s… Read more »