Posts Categorized: Performance Improvement

supporting workplace performance

Many workplace performance issues cannot be solved through training, such as: Poor communications Unclear expectations (such as policies & guidelines) Inadequate resources Unclear performance measures Rewards and consequences are not directly linked to the desired performance The barriers above can be addressed without training. Only when there is a genuine lack of skills and knowledge… Read more »

when training is the wrong solution

Training is too often the proverbial hammer in search of nails. It’s an easy check mark to show that action has been taken, assuming that improving individual skills is the core issue that needs to be addressed. But training does not improve diversity. Firms have long relied on diversity training to reduce bias on the… Read more »

zoom is not the problem — meetings are

When all you have is Zoom, every work-from-home office looks like an endless face-to-face video call. I have been working remotely since 2003. Video calls have been a regular part of my work and I have used pretty well every platform available. In the early days my favourite platform was Marratech, until they were bought… Read more »

seeing the value of cooperation

Nancy Dixon tells a wonderful story about ‘Researcher’s Square’ and the hallway of learning. The whole story is well worth your time. It describes how a diverse group of mostly independent researchers who worked in their individual offices were able to cooperate and even collaborate due to a change in the built architecture. A central… Read more »

mapping healthcare

This past year my wife and I have spent a fair bit of time in hospitals and doctors’ offices, helping friends navigate the healthcare system. One thing we have noticed is the siloed nature of medicine here. When you get limited time with a healthcare professional and they have limited time to get up to… Read more »

adding value with teams

In working collaboratively & learning cooperatively I noted that team collaboration requires the transparent sharing of knowledge — using enterprise social networks and other technologies — so that everyone on a team knows what is going on and why. Decisions, and why they were made, are shared. New processes and methods are co-developed to create… Read more »

insights over processes

Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself. The fundamental problem with all process improvement methodologies is that you get myopic. The evidence… Read more »

more than re-skilling

Here is the advice of the co-founder of Degreed on a ‘workplace self-training paradigm‘. First, encourage them to think of reskilling as a game — one they now have more control over winning … Next, help workers manage their skills with regular checkups to evaluate their current expertise against market conditions … Finally, work with… Read more »

the silo effect

“Silos are cultural phenomena, which arise out of the systems we use to classify and organize the world,” states Gillian Tett in The Silo Effect. Silos are bounded hierarchies that define specialized work or areas of knowledge. They come in the form of academic fields, organizational departments, schools of thought, and many other forms created… Read more »

workers are already mature

“Growth is not linear and it doesn’t happen in discrete phases marked by convenient external characteristics” — which is why maturity models are wrong — according to Christiaan Verwijs, specifically looking at agile models. “Of course, maturity models are meant to simplify the complexities of reality. But what is gained by squeezing such a messy,… Read more »