Posts Categorized: Learning

slow media for the great reset

As of today, about 1 billion people are in some form of physical isolation. One of my clients, a global financial institution, has most of its over 200,000 employees at home. Many of these people are encountering distributed work for the first time. Free of the office and the commute they might be able to… Read more »

observation > narration > curation

“In a crisis, you should always deploy an innovation team alongside the business recovery teams … to capture the novel practices … put naive observers in alongside the incident team to capture the key learning points” —Dave Snowden Are you responsible for learning in your organization? What are you doing during this pandemic as your…

learning from the external world

What are the most valued ways of learning work? Jane Hart has been asking this question since 2010. Over 7,500 people have responded to date. Jane has analyzed these results first from the perspective of how do people with different characteristics diverge from this overall pattern, and second from the perspective of learning from both… Read more »

learning in the flow of work

Networked humans in a connected society: Our increasing inter-connectedness illuminates the need for cooperation. Simple work keeps getting automated, but still needs human oversight. Complicated work gets automated, outsourced, or contracted to the lowest cost of doing business. Complex work can provide a unique business advantage — but complex work is difficult to copy. Creative… Read more »

when trust is lost

When trust is lost, knowledge fails to flow. When knowledge flow is stemmed, trust is lost. There is widespread outcry in China over the death of Doctor Li Wenliang who identified the novel corona virus, was reprimanded by the police for discussing it in public, and then died from the virus. “For many people in… Read more »

anger, outrage & belonging

A topic of conversation in our monthly coffee club video call this morning was polarization — how different sides increasingly do not listen to each other but instead amplify their own positions. We can each come up with several examples, either from the political, or cultural spheres. Social media have made us all spectators in… Read more »

constant doubt and outrage

When I was visiting Rome in 2012 I met a fellow tourist, an older gentleman from Australia, who told me that he had stopped a pick-pocket on the train who was trying to lift his wallet. He had cried out and grabbed the thief’s hand. As the train came to a stop, the locals on… Read more »

solving problems together

Most situations at work can be considered from the perspective of — is this a known problem or not? If it’s known, then the answer can be looked up or the best person can be found to deal with it. The answer may even have been automated or outsourced. Known problems require access to the… Read more »

workplace learning — yesterday, today, tomorrow

Ten years ago — workplace learning in 10 years — I wrote that in 2019 much of the workforce will be distributed in time & space as well as in engagement. I also projected that work and learning will continue to blend while stand-up training will be challenged by the ever-present back channel. I predicted… Read more »