Posts Categorized: Work

nursing care performance analysis case study

This was a presentation I gave to the Canadian Society for Training and Development in 2005. e-Learning and Communities of Practice in Healthcare During 2003 to 2004, we worked with a Montreal area hospital to implement online learning for nurses as they adopted the new McGill nursing care methodology, as well as the creation of… Read more »

unity, not uniformity

One hundred years ago, management pioneer Mary Parker Follett wrote that “Unity, not uniformity, must be our aim. We attain unity only through variety. Differences must be integrated, not annihilated, not absorbed.” Her words ring true today as we dance between complexity and order. How can we achieve unity through variety and the integration of… Read more »

the weights on human resources

I will be speaking at the annual conference (online of course) of the CRHA [association of certified human resources professionals of Québec] on Wednesday 4 November this week. I will be explaining the personal knowledge mastery framework and how it can inform HR professionals for their own development as well as for their organizations. My… Read more »

dwindling jobs

In Only Humans Need Apply, the authors note that one phenomenon of machine automation and augmentation is a decrease in entry-level jobs. “We seem to have automated away the first few rungs of the traditional career ladder. In automating the routinized work that people used to cut their teeth on, they have also eliminated the… Read more »

supporting workplace performance

Many workplace performance issues cannot be solved through training, such as: Poor communications Unclear expectations (such as policies & guidelines) Inadequate resources Unclear performance measures Rewards and consequences are not directly linked to the desired performance The barriers above can be addressed without training. Only when there is a genuine lack of skills and knowledge… Read more »

when training is the wrong solution

Training is too often the proverbial hammer in search of nails. It’s an easy check mark to show that action has been taken, assuming that improving individual skills is the core issue that needs to be addressed. But training does not improve diversity. Firms have long relied on diversity training to reduce bias on the… Read more »

weird stuff

Fiction sometimes explains reality in a much better way. Corvallis had asked the usual questions about job title and job description. Richard [CEO] had answered simply, “Weird stuff.” When this proved unsatisfactory to the company’s ISO-compliant HR department, Richard had been forced to go downstairs and expand upon it. In a memorable, extemporaneous work of… Read more »

writing in your own voice

A good portion of the workforce has now had a taste of distributed work (I prefer this term to ‘remote work’ which has a connotation of a central location and a number of remote workplaces). And most people, for the most part would like to have an option to work away from the office, as… Read more »

stories for the network age

The TIMN model [Tribes + Institutions + Markets + Networks] developed by David Ronfeldt has influenced much of my own work in looking at how we are moving toward a network society and must create organizational forms that are beyond national governments and beyond markets. Even combining the efforts of civil society, governments, and markets… Read more »

the new normal of remote work

“Working from home is not an option for every job, but there is clear evidence that it can have major advantages in the right applications and with the right workers. And as we show in this report it also can have a positive impact on the environment.” So concludes the June 2020 report, Technology at… Read more »