Posts Categorized: Work

we need simulation!

The background to this story, explaining the difficulties I had in trying to establish a methodology to select simulation in the support of training programs is here — L&D Outside the Box. That story started in 1994 and ended in 2013. I do not know what has transpired since then, but I do hope that… Read more »

horses for courses

The phrase comes, of course, from horse racing. Some horses are good at boggy ground, some prefer the going to be firm underfoot. Put the right horse on the right track, and they will prevail. This neat rhyme proved to be so popular around racetracks that it took on a life of its own, with… Read more »

trust emerges over time

Imagine a research-intensive organization where scientists should be sharing what they learn, and the official company policy is to share information and expertise among public and private partners. However, the company is ‘downsizing’ and layoffs are based on performance reviews. If one scientist helps a peer develop a patented product, and as a result the… Read more »

a decade of digital transformation

With a focus on improving collaboration, sensemaking, and knowledge sharing in teams, communities and networks, I have had the privilege of working with a wide variety of clients. Ten years ago I tried to convince senior federal public servants of the importance of social media and how they would have to change their relationship with… Read more »

working smarter 2020

In 2010 we conducted a project to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, & self-directed learning at a US-based health insurance company of about 20,000 employees. It is summarized in the working smarter case study. Jump ahead a decade and similar issues continue to face large organizations. My recent client challenge… Read more »

nursing care performance analysis case study

This was a presentation I gave to the Canadian Society for Training and Development in 2005. e-Learning and Communities of Practice in Healthcare During 2003 to 2004, we worked with a Montreal area hospital to implement online learning for nurses as they adopted the new McGill nursing care methodology, as well as the creation of… Read more »

unity, not uniformity

One hundred years ago, management pioneer Mary Parker Follett wrote that “Unity, not uniformity, must be our aim. We attain unity only through variety. Differences must be integrated, not annihilated, not absorbed.” Her words ring true today as we dance between complexity and order. How can we achieve unity through variety and the integration of… Read more »

the weights on human resources

I will be speaking at the annual conference (online of course) of the CRHA [association of certified human resources professionals of Québec] on Wednesday 4 November this week. I will be explaining the personal knowledge mastery framework and how it can inform HR professionals for their own development as well as for their organizations. My… Read more »

dwindling jobs

In Only Humans Need Apply, the authors note that one phenomenon of machine automation and augmentation is a decrease in entry-level jobs. “We seem to have automated away the first few rungs of the traditional career ladder. In automating the routinized work that people used to cut their teeth on, they have also eliminated the… Read more »

supporting workplace performance

Many workplace performance issues cannot be solved through training, such as: Poor communications Unclear expectations (such as policies & guidelines) Inadequate resources Unclear performance measures Rewards and consequences are not directly linked to the desired performance The barriers above can be addressed without training. Only when there is a genuine lack of skills and knowledge… Read more »