From Tom Haskins, are two views of business today.
“There are firewalls and silos to stay inside of. There are lines of authority to conform to and procedures to execute. There are consequences for stepping out of line, going around someone or finding loopholes in the policies. There are scripts for handling phone calls, policies for handling exceptions and rules for procedural compliance.”
“Networks may function with routers to redirect linear transmissions through a past of least resistance. Networks support search and find processes that come up with unforeseen options. Networks reconfigure themselves to accommodate changes. They do not go on hold because local resources are tied up. They do not overtax a reliable node and fail to spread the challenge system wide. They get things done by letting the network do its thing.”
And then I remembered this cartoon from Hugh:
So what business are you in – Silos or Networks?
I’ve noticed that even many so-called “new economy” companies are still based on the command & control models of the industrial age. They’re like dinosaurs wearing mammals’ clothing but they won’t be able to keep warm during the next ice age.
We’re hearing a lot about the millenials demanding a more flexible workplace and I think that with the impending demographic crunch here in North America, we may not be far from a real change in the dominant model of how we work. Let’s make sure that we have some reasonable options.