On-job support is critical

I don’t usually get information about training and performance improvement in the Wall Street Journal but this article clearly spells out the benefits of linking training directly to the workplace. In Lessons Learned, Harry Martin describes two cases and provides several links for further reading. Basically, formal training is more effective if followed up with specific objectives for change in the workplace. I think most of us know this, but many organisations don’t practice it. What I found most interesting was the effectiveness of engaging peer support in the workplace, as shown in this figure:

This reinforces the influence of peers, which parents of teenagers already know, and shows the potential for informal structures that encourage peer interaction at work. If you’re looking for better ROI for your training initiatives, the best place to put your effort may be AFTER the training.

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