Communities, communication & construction of knowledge

Some of the things I learned on Twitter this past week.

@oscarberg “Most enterprise social software platforms actually separate internal communication from external communication while email & phone doesn’t.”

via @timkastelle Good #km post – Informal Information Management and Knowledge Management Are Not the Same Thing by @johnt

My thinking is that just the sharing aspect of informal stuff is “know-what”, this is what KM has been about, but we need to go further to the “know-how” ie. to learn and to be able to have the skills to come up with your own “know-what”. We can do this via conversations. We can now converse with people who shared their informal information, and not only know “what” but also “how”…the ultimate example is apprenticeship and mentoring.

via @VenessaMiemis  A fairly good source on Social Capital

In general, there is no one model for social capital formation or the creation or strengthening of local groups. Albee & Boyd (1997) argue that there is no single answer or model to promoting participation … there are only frameworks and guiding principles. Pantoja (1999) argues that instead of one particular model of local organisation, a wide variety of community organisations should be promoted. There needs to be an individual, participatory approach to each intervention.

@downes Social OS and Collective Construction of Knowledge

The development of a technological literacy, though, is uneven. In the divide between a world where we control technology and a world where we are controlled by technology lies what Henry Jenkins calls the “participation gap.” It is the divide between those who can create and have created using digital technologies and those who have not. This is not simply a digital divide, not simply a division between those who can access technology and those who cannot, but rather, a divide between those who have been empowered by technology and those who have not. And it is a gap we see not only at the base level of simple web constructs such as web pages or Twitter profiles, but even more so at the higher reaches of social engagement, in professional discourse and communities of practice. To begin to learn is to begin to participate at the periphery of a community of practice; to become learned is to reduce the participation gap between oneself and fully engaged members of that community.

2 Responses to “Communities, communication & construction of knowledge”

  1. Kristina Schneider

    Harold, as always, great post. I just wanted to mention about something about Social Capital. While the article that you linked to is great, realise that it’s 10 years old and much research has been done since. I would recommend that you check out work done by John-Paul Hatala (I’ve actually worked briefly with him) either via his Website or Ning Network

    Let me know what you think!

    • Harold Jarche

      Thanks, Kristina, I’ll look into those links. I must say, that on first look, statements like “next generation, researched based, internationally proven system” make me think more of pyramid marketing. The process seems to be based on getting more adherents:

      “And here are the steps in the certification process:

      Attend a 1-day certification workshop.
      Enroll 15 – 20 clients as part of the FloWork Network Management System in your agency or community within two months of the certification workshop.
      Review client caseload with a FloWork representative via conference call and online discussion.
      Register with the FloWork Registry.”


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