Those involved in business process change within organizations need to draw on and integrate a wide variety of approaches and technologies, ranging from strategy change systems and process analysis tools, to ABC, BPMS, a wide variety of software automation systems, Six Sigma, and job design. ISPI represents a well-developed source of theory and practice designed to help improve human performance within organizations. It’s a rare process improvement project that doesn’t require changes in management and the jobs performed, or that wouldn’t benefit from better feedback or an improved incentive system. The ISPI is a resource that business process change practitioners ought to be familiar with.
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