I’ve been looking at some training documentation and it seems that when we get into complicated (not complex) cases of lots of stuff to examine, we miss the forest for the trees. Dave sums it all up quite nicely:
Even if the client’s model of training involves only lectures and PowerPoint, “What do you want people to do?” shifts the focus to the reason they’re on the job – the results they’re supposed to accomplish. (If the client focuses only on how they perform, you can ask about the results they produce – whatever’s left over when the workers go home.)
There are lots of tools to help see the forest in my toolbox.
I wish presenters in all situations would start with the same premise. I have sat through far too many butt-numbing presentations that drag on for ages only to come out with no take-aways.