Last week I wrote about The Training Department in the 21st Century, part of a presentation I will be giving in Toronto on Thursday. This new model that I propose, which has its roots in knowledge management and wirearchy, is an attempt to take the theory and make some practical recommendations for those who have to do the day to day work.
The model is centered on Connecting and Communicating to enable knowledge flow in the organisation and is based on three processes:
- Facilitating collaborative work and learning amongst workers (esp. as peers).
- Sensing patterns and helping to develop emergent work and learning practices.
- Working with management to develop appropriate tools and methods for the workplace.
Here are some specific recommendations that I’m putting forward for the “new” training department:
- Be an active & continuous learner and engage in activities that take you out of your comfort zone, so that you know what it’s like to be a learner.
- Be a lurker or a passive participant in relevant work-related communities (could be the lunch room) and LISTEN to what is being said.
- Communicate what you observe to people around you, solicit their feedback and engage in meaningful conversations.
- Continuously collect feedback from the workplace, not just after courses.
- Make it easy to share information by simplifying & synthesizing issues that are important and relevant to fellow workers.
None of these require Web tools or techniques but they can all be enhanced by the Internet.