In the spirit of communication

Here are some of the things I learned via Twitter this past week:


@GeorgeKao “There’s no such thing as ‘keeping up.’ There’s only checking in at high leverage times.”

@JohnDCook “He who marries the spirit of the age will soon be a widow.”


@JDeragon People are now the engine of change and the fuel is communications. Systemic Impact of Social Technology

System outcomes can be influenced by numerous factors such as:

  1. Competitor innovation that attracts the market away from your business
  2. Cost of goods increases and margins shrink. You cut expenses to survive.
  3. Employee turnover which fuels inconsistency and waste.
  4. Customer leave due to dis-satisfaction
  5. Market shifts that you are unaware of and don’t understand

The #1 influence that is threaded through all five examples above is communications.

Knowledge Management = Story Management. Anecdote

How do you organise your stories?

I didn’t realise it at the time but when we started this blog back in 2004 we were creating a type of story bank where we could go back and retrieve great stories to tell.

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