Here are some of the things that were shared via Twitter this past week.
@jonhusband – “Noticed in office … article titled “Learning Is Social, Training Is Irrelevant” .. from Training Magazine, November 1997 … yes, 1997 ;-)”
Jack and Marilyn Whalen, the IRL researchers contracted by Xerox to advise it on the ICS project, suggested that training need not take a full year; that it could, in fact, be dramatically shortened. How? By moving the service reps out of their isolated cubicles and bringing them together in shared work spaces, where a group of six or seven ICS staffers would be in constant contact with one another. In this communal environment, the workers would teach each other how to do their respective jobs; sales reps would share what they knew about selling, service reps what they knew about service and so on. And one other thing . . . the ICS workers would take customer calls from day one, putting into practice what they learned as soon as they learned it.
The response to this proposal from the corporate training unit back in Leesburg was a long, anguished wail that could be heard all the way to Texas. But Cheryl Thomas, the manager tapped to head up the ICS project, decided to seek a second opinion – actually, 30 second opinions. She asked the employees who’d been selected to be the ICS guinea pigs what they thought of the idea. To the question of whether or not workers could teach each other, the answer she heard was, “Why not? It’s what we do already.”
NYT: The Auteur vs. the Committee – via @petervan
AT Apple, one is the magic number.
One person is the Decider for final design choices. Not focus groups. Not data crunchers. Not committee consensus-builders. The decisions reflect the sensibility of just one person: Steven P. Jobs, the C.E.O.
By contrast, Google has followed the conventional approach, with lots of people playing a role. That group prefers to rely on experimental data, not designers, to guide its decisions.
The contest is not even close. The company that has a single arbiter of taste has been producing superior products, showing that you don’t need multiple teams and dozens or hundreds or thousands of voices.
What do you do if you don’t know what to do? by @nickknoco
Creation in the wrong place is called re-inventing the wheel. Re-use in the wrong place is called flogging a dead horse.
Valeria Maltoni: People don’t Converse: they Comment. Big Difference – via @raesmaa
Conversation with the right intent, or influence, is about turning together, connecting. Conversation is the opportunity. You don’t get that from commenting alone.
@justsitthere – “Face chaos without hesitation.”
@marksylvester – ‘”I can explain it to you, I can’t understand it for you” via an extremely smart woman we met on Friday.’