From the T&D Blog, here is a review of some basic principles of training from a performance technology perspective:
Dr. Seth Leibler, CEO of the CEP, says organizations should evaluate their training based on these criteria:
- Training is viewed as the right solution only if the cause of a problem is a lack of skill or knowledge. Training is not automatically developed as the solution for every performance problem.
- All training requests are analyzed to ensure the right solutions are developed and implemented. In addition to training, all the potential causes for underperformance are addressed: skill, motivational, and environmental resource and supports.
- Practice situations in training match the actual on-the-job conditions as closely as possible (It’s why off-the-shelf training generally is ineffective.)
- Learners receive immediate feedback after each practice to reinforce what is done correctly and coaching on what to do differently.
- Skill checks ensure that learners master all essential skills needed to perform to job expectations before leaving training.
- On-the-job reference tools (job aids) are developed to provide essential information to performers who only need a reminder of how to do a task.
I slightly disagree with #4, as some research shows that it’s better to provide feedback just before the next practice attempt, as opposed to after the previous one. This way the learner can put into practice the correct behaviour/skill immediately after the feedback is provided.
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