I don’t like using the “S” word when referring to a company, but in this case I feel it’s appropriate. I have complained before about Bell-Aliant’s service, and how it took over a year to get things straightened out:
A little bit of searching and I found the e-mail of one of Bell Aliantâ€™s VPâ€™s and sent my story, with links to my blog. Within 24 hours, Aliant had delivered:
- an apology directly from a VP
- a rebate on the High Speed Ultra service for which I paid
- a yearâ€™s worth of free Ultra service
Unfortunately, what I received from Aliant has almost no value. First of all, Aliant’s service does not work with Skype, my preferred VoIP application.
Secondly, Aliant’s Ultra service comes with free “TV on your PC”, but this service hasn’t worked at all for 3 weeks, and my requests for help remain unanswered.
All I can say is, “Buyer Beware”, and choose an alternative.
Update: I never received a response from Aliant’s technical support regarding TV on my PC, but my son suggested that I roll back Windows Media Player, and after two rollbacks (to v. 9) it now works, in spite of Aliant’s statement that the service works with Version 9 “or higher”. Still no joy with Skype.
Update 2: It seems that other telco monopolies are blocking traffic.