Enterprise social technologies

I am presenting on enterprise social technologies, learning and performance at the Learning Technologies conference in London today. Most large organizations have something like  Microsoft Sharepoint, an intranet, or perhaps a social tool such as Socialcast. But how can you tell if these tools are right for the job? How can these tools support a coherent social strategy across the enterprise?

7 facets ESNIt is time for L&D, IT and the business to speak the same language. How do you know if your organization has the right mix of information technology to support social learning, collaboration and knowledge-sharing, if you cannot discuss this with colleagues outside your department? Today, I will present a common framework that describes how enterprise software can align with seven key work performance facets. My presentation will go into the details of how I developed this framework, the research and models behind it, and how it enabled a client’s learning & development department to have a meaningful conversation with the CIO.

Enterprise social networks can help connect collaborative and cooperative behaviours to support learning by doing and knowledge-sharing. Individual knowledge workers can contribute through practices like PKM, but organizations should ensure their software platforms support seven key facets to help personal knowledge become organizational knowledge.

ESN PKMDownload the checklist (PDF):

Enterprise Collaboration Knowledge Sharing

Watch the recorded presentation:

Enterprise Social Technologies (32 minutes)

Reference presentation (Slideshare):

Office 365 productivity tools

5 thoughts on “Enterprise social technologies”

  1. Harold,

    Excellent information. I watched your presentation. Unfortunately – for those who don’t watch it (unless you’ve written about it elsewhere) – this article doesn’t explain the process you went through to develop this model; very fascinating.

    We are in the midst of a culture change, and subsequently an organizational shift in the direct of social. While instant messaging is pervasive, the lasting value of the accumulation of data stored (i.e., message boards, forums) remains just out of reach.

    I’m deeply involved in this transformation. You mention research that helped you come to the conclusion that is now this model. Is there any specific articles, people, books, etc. that you can point me towards as I conduct similar research?


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