Step 2: Aggregate

Let’s say that you’ve actually got your team using social bookmarks (my last post) and it’s going gangbusters, with hundreds of articles tagged and dozens of people sharing information. You’re getting into attention deficit, with too much to read and not enough time. Now what?

What you need is a feed reader, which is a way for you to decide what you want to keep track of and pulls all of your information sources into one location. Feed readers can be web or desktop applications. Popular web versions are Bloglines and Google Reader, while the Thunderbird e-mail client has an integrated feed reader or you can use NewsGator with MS Outlook.

I use Bloglines but many of my online compatriots seem to be moving to Google Reader. There are dozens of other options.

bloglines.jpg

Feed readers let you pull any new information from a site that has what’s called an RSS feed. Using automatic subscription widgets that can be put into a browser makes this easy and you don’t really need to know about RSS. Like social bookmarks, feed readers can be public or private, and your feed reader can keep track of all those social bookmarks, because they have RSS feeds. For instance, you can subscribe to my del.icio.us bookmarks or you can view the my public feed reader.

There are many resources online that can walk you through the set up of feed reader. If you’re stumped, leave a comment here or send me an e-mail and I’ll connect you with the appropriate resource.

The bottom line is that in Step 1 you started to share information that was previously locked-up on your workstation. With Step 2 you are using a tool that lets you control what you want to monitor and how you want to see it. You’re pulling information, instead of having it pushed at you, as you would with an e-mail newsletter. Pull is replacing push because we’re getting inundated with information. For instance, Jay Cross recently shut down his newsletter, replacing it with existing blogs and other social networking applications, such as the Internet Time Community (worth joining if you’re interested in learning technologies).

Aggregating your information sources (news, blogs, bookmarks) is not going to solve all of your knowledge sharing needs, but it sure is better than using e-mail. Most kids only use e-mail to communicate with their parents; it’s so last millennium ;-)

Step 1: Free your Bookmarks

Here is the first small step toward knowledge resilience:

Perhaps the simplest way to start sharing organisational knowledge is with social bookmarks. Most workers still have their list of Bookmarks/Favourites in their web browser, but when they’re not at their computer these links aren’t accessible. Enter the social bookmark.

Social bookmarks are web sites that let you create an account in order to save web pages. They differ from those on your browser in that 1) they’re accessible from anywhere; 2) you can clip a piece of the page for reference; 3) you add categories (a.k.a. tags); 4) you can search your bookmarks; and 5) you can share your bookmarks with others.

Here’s an example from the del.icio.us application:

bookmarking.jpg

Other social bookmarks I’ve used are Furl and Ma.gnolia.

Update: I now use Diigo

One advantage of social bookmarks is that they don’t require the IT department’s permission to use. You can start sharing what you find interesting/important with your team or section without any new technology other than a web browser and access to the Internet. You’ll also find that you will be sending a lot fewer e-mails saying, “hey, check this out”. By creating your own “tag” you can have everyone finding information about competitors or new trends. A tag such as “ABC123” can be used by everyone to identify something for a specific project, and then you can search for that tag and the system will show you what everyone has found.

If you want to keep all of this secret, you’ll have to mark all your posts as private and then give others your password. Another option would be use an open source social bookmarking system and bring it inside your company’s firewall, but that would take some cooperation from the IT department. An example of an OS social bookmarking application is Steve Mallett’s de.lirio.us [no longer available, but Ma.gnolia is now open source]

As you continue to use social bookmarks you will also see others who have bookmarked similar items and then follow their links to show even more interesting stuff in your field of interest. The more you share, the more you learn.

I use social bookmarks for everything except some password-protected sites, like my bank. I will also set up a new category for a client if it can help us communicate better.

To learn even more, watch Lee Lefever’s Video: Social Bookmarking in plain English, showing how teachers can use social bookmarks for education, but the lessons are applicable for any workplace.

Small steps toward knowledge resilience

“It is not the biggest, the brightest, the best that will survive, but those that adapt the quickest.” Charles Darwin

In a few decades there may be only be one major automaker remaining. Can you imagine a world where automakers don’t reign supreme?

We take our current circumstances for granted, but so did carriage makers and chatauqua organisers. I don’t think that there is any doubt that we’re shifting our economic systems and we’re going to need new organisational structures to support how we live and work. But we’re currently in the period of change where second wave (industrial) and third wave (knowledge) economies co-exist and complete with each other.

Indicators of this fundamental economic change are that YouTube is getting bigger than broadcast media, and growing; while Facebook is grabbing everyone’s attention, including advertisers’. Old models, such as paying for information (newspapers, journals, thought-leaders) are declining. At the same time we are overwhelmed with all the information that is now freely available and we soon realise that we don’t have the attention span for most of it.

Many of my clients in traditional and hierarchical organisations are so busy with meetings, travel, commuting and other non-essential tasks that they don’t have time for their real job, which is probably some form of problem-solving. I’m in a non-traditional job (self-employed) and I have time to read dozens of books every year. I don’t spend time commuting and the only meetings I attend are focused on some deliverable. I have off-loaded some non-core tasks, such as accounting, and I have access to more cheap and free productivity tools than I can ever use. My work model is more effective and efficient for the knowledge economy than the industrial structures of most of my clients.

So how can industrial structures change into knowledge networks?

Business performance in a knowledge economy requires learning – all the time. Informal learning practices will have to be integrated into all of our work structures. Things like annotating, filing, reflecting, discussing and testing will be part of everyday work. If you need to be a creative problem-solver (what else is a knowledge worker?) then you’ll have to do the same. A lot of workers aren’t used to this, and those who want to be creative and flexible are often stymied by regulations and work structures. For instance, how many workers in large organisations are allowed to download and test new software applications? Of course their IT department says it’s for their own good that workstations are locked-down. A really effective IT department would ensure that there is a safe way for all workers to be creative with their productivity tools. My IT department does ;-)

Part of the transition strategy for any organisation that wants to build third wave resilience into its second wave structure will be the development of informal learning strategies. Trying out personal knowledge management or finding ways to share and be creative on a continual basis will have to become part of the organisation’s DNA. This will be a major re-wiring exercise but the future will belong to the fast learners.

My next posts will focus on specific practices that could actually be implemented in organisations to make them more resilient in a networked knowledge economy. This is important for organisations as well as individuals, who may find themselves being laid-off from an under-performing company. Ross Dawson provides some recent examples:

There are 4,391 media layoffs in the US in first quarter of 2007 are, up 93% on the same period in 2006.
AOL Time Warner sacks 5000 staff.
San Francisco Chronicle announces plans to cut 25% of its newsroom staff.

Mozac

My thanks to Graham Watt for providing grist for my blog this week. I should be back with my own material next week.

In the meantime, you just might want to take some Mozac (compliments of Graham). [I think I put this post in the right category …]

mozac.jpg

Work Advice from Graham

Following from yesterday’s post, here is some worldly wisdom from Graham Watt. You can tell that Graham has much experience in the advertising industry (extracts from “35 tips”):

Don’t be afraid of advertising research. You can be just as wrong as any $500,000 research study, and for a lot less.

Don’t think of words and pictures as ideas. They are just the little wagons that carry the ideas.

If you want to run a camera, take a course. It you want to shoot beautiful film, go and see and feel life. You can always get someone to push a camera button for you.

Participate in the creation of the strategy and you’ll have an easier time executing it.

Stop thinking we’re living in a time of incredible change. My mother saw more profound change than I. She started before electric light and lived to see people on the moon, pop tarts, boogie, the sinking of the Titanic, Hydramatic Drive, AM, FM, television, the refrigerator, the vacuum cleaner, the world’s biggest depression, Mac Powerbooks, Hitler, thousands of young Canadians killed in WW1, thousands of young Canadians killed in WW2, the Holocaust, fluorescent lights, nylon, Aids, polyester, fibreglass, pollution, the atomic bomb, terrorists, DC-8’s, SST’s.

Graham Watt – Discovering Guilt


My friend Graham Watt has once again allowed me to reprint some of his articles. Since I’m in a period of rest from blogging, Graham’s thoughts on guilt, as well as research, may be a welcome change for readers.


Discovering guilt

Copyright – Graham McTavish Watt

Used with permission

It’s never been easy for me to understand orders, perhaps because of an inherent disdain for procedure or of being unable to accept someone else’s truth.  When I was a child, I’d go to confession at St. Augustine’s in Notre Dame de Grace in Montreal, each week dutifully entering the little cabin and awaiting the priest’s sliding door to open, there my sins to confess. My problem was I had no sins I could think of to confess. These were simpler times, and maybe guilt, the grist for organized religion, just hadn’t set in yet. What could I say to the priest? Everything was fine. I had no idea what a sin looked like or felt like. I solved the problem by simply lying. I’d say I committed 3 sins on Wednesday, four sins on Friday, a big sin on Monday and so on, always adding the confession day lie as one of them. Had the patient but silent priest heard of my troubles in later years he might have been more entertained. But alas, I had left the church and the confessionals for more attractive pastures.

When I was twenty-one I had a disastrous breakup with Sheila, my girlfriend, who had expected an engagement ring for Christmas and instead received a beagle puppy, a curious choice even for someone making but $75. a week smashing defective toilets for Crane. A Christmas Eve with everyone crying; Sheila, her mother, two of her brothers, myself, and the little beagle while peeing on the rug, was my introduction to massive guilt.

I saw Sheila no more. Then one lunchtime ten months later, I did see her approaching me on Mansfield Street, beautiful as ever. As she came close she abruptly crossed the street to avoid me. I was crushed beyond repair. I stumbled into a steamship office and asked when the next ship left for England. There was one in two days and I booked passage. My dear brother, as usual, was sent to deter me from another family disaster, but I assuaged his interdiction with  a heavy series of double scotches applied in the Berkeley Hotel bar and he was soon shouting encouragement.

I was desperately in need of another country.

Then, for some reason on sailing day, as the ship’s band played, she slipped her lines, and a barman popped open a Tuborg ale for me, its creamy foam descending slowly, I was suddenly free of guilt. I have no explanation for the instant lifting of that great depression. It was way past beer, a miracle surely, but the goddam gangplank had been removed and so was I from Canada.

In England I looked for work. I had not entirely lost my dressing up fetish acquired in my ranching days, and I went about wearing a burberry overcoat and a trilby hat and carrying the obligatory furled umbrella. One day in spite of the clothes which I thought made me look properly English, a frail looking elderly woman emerged from the shadows near Oxford Street tube station and smashed me over the head with her umbrella, shouting: “fucking American”, and effectively ending the dress up part of my life.

A woman I met in London, who had married a Canadian fighter pilot during the war and who had a soft spot for Canadian lads, offered me a job in her essence company. She had extensive holdings in Grasse in the south of France and wanted me to become an expert in essences, a vast aesthetic change from my smashing toilets job in Montreal. But I declined and instead took a job with Research Services in Frith Street, a division of the London Press Exchange. The job was easy. They’d send me to Canterbury in Kent and its environs, to do market research for women’s magazines and it was doing this that I developed my life long suspicion of market research.

Inevitably, my guilt factor kicked in ferociously here too. The job began easily enough. I would visit certain subscribers in the Canterbury area and ask the prescribed questions, which could be answered with a yes or no. The whole procedure was boring although the people I met were fascinating. In one household, a couple were entertaining a German pilot who had been shot down in 1944, landing in their apple tree, and prodded with pitchforks. After the war the German pilot and his family and the British couple became friends and for 20 years holidayed together, hopefully sans pitchfork.

But the trudging from house to house soon palled and I retired to a local pub and began to fill in the little cards myself. I would try to be creative in my little tick offs, favouring one magazine over another, sometimes appearing very negative in the hopes the unfortunate people whose opinions I was impersonating would receive a free subscription. I had no sense that my numbers and the numbers I would have received from actual interviews were in any way different. I believe that I may have aberrated half of Kent this way. In a sense I was forming my own bias on the magazines and in doing so began a lifelong suspicion of quantitative research and methodologies, especially when put in the hands of the congenitally disinterested.

Much like the earlier hoarding of the Crane order requisitions, my guilt rose up tinged with fear and I fled to Kitzbuhel in the Austrian Tirol, where I lived for the winter supporting myself by teaching skiing or more precisely skiing around the Hahnenkamm Circus with people who had lots of money and were perhaps as lonely as I.

On my return I met Sheila at a party. I told her I’d spent a year in Europe because she snubbed me on the street. She replied;  “You poor idiot, you know I’m shortsighted, I never saw you on the street”. Of the entire catastrophic trip, the lasting lesson learned was in the market research phase where the poor idiot discovered the variability of factors which can determine what we will accept as truth. And how all research is sabotaged by human frailty.

Dog Days of Summer

A quick search and I find that the dog days of Summer can mean, “a period of stagnation or inactivity”. That’s how I’ve been feeling lately; not much that I want to say and not wanting to produce just C-level work, which Christian Long describes as:

Just write (or copy), link, publish…and get a guaranteed C in the audience’s mind. Some will be appreciative that the writing went down easy. That you offered them an encyclopedia of content that saves them a trip to the library. A few may even tune back in to see if you write anything again in the future. Emphasis on being polite. A few back-door rule makers and play-it-safe writers seem to enjoy the process. Quickly forgotten, otherwise.

Christian describes A-level blogging as much more engaging :

Or, and this only matters if audience matters, push equally hard on your own assumptions as you do your readers’ expectations. Take a topic well known or just on the scant edge of global awareness…and mash it up a bit, dust it off, tweak, twist, and deconstruct so that it begins to take on a life of its own. You and the reader(s) are no longer able to see the original question quite the same way ever again. Do that with a decent flair for writing — no matter how ‘correct’ in terms of the MLA — and there is an decent chance that the blog-grading-razzi will not only come back around again and again to see what’s grabbing your attention, but the off-line conversations between you and them will take flight as well.

My audience matters and I don’t have any A-level material (let alone B-level) churning through my mind. It could be the Summer heat or maybe I need a break.

Therefore, I shall pause here a while.

Five plus Three Random Facts

I’ve been tagged for the 8 Random Facts About Me meme by Michele Martin and Karyn Romeis. It comes with a set of rules and you’re supposed to pass it on.

Well, one random fact about me is that I don’t like to follow instructions. Interesting for someone who spent 23 years in the Army. For instance, when I wrote my military French language aptitude test in 1978, we were supposed to read a list of Kurdish words and commit them to memory. We were then asked to write down as many as possible. I thought the whole thing was absurd so I didn’t read the list and then failed the short-term memory test. I was placed at the lowest ability level and spent my Summer of language training in what we called, “Sandbox French”. But I did finish the Summer fluent in French, with a lot of help from a belle petite Québecoise.

A second fact is that I’ve been in the training  field ever since I was 14, when as an Army Cadet I learned Methods of Instruction and I still remember the picture showing the “sea of wasted effort” if you didn’t follow all the instructional steps. I don’t follow those rules any more.

Thirdly, I love sports that have few rules. I used to run every distance from the mile (4:21) to the marathon (2:38), but my knees won’t take it any more. I now enjoy nordic skiing and road cycling, and both have simple rules — keep going forward.

You might think that  I should add five more facts, but I already posted to the Five Things Meme as well as the Five Goals Meme, so I think that I’m up by five ;-)

Remaining true to not following instructions, I won’t tag anyone else.  Happy Friday.

Canadian mobile data rates stifle Can-Con

Canadians pay way too much for mobile data (e.g. blogging from your cell phone) and this has been noted by Michael Geist in Uncompetitive Canada:

In fact, Canada not only trails the U.S. and Western Europe, but Eastern European countries such as Poland and Romania, Asian countries such as Malaysia, and African countries such as Rwanda all offer unlimited monthly data plans for less than $50.

Canadian mobile phone rates are between 3 and 20 times more expensive than those on the USA or UK. We can thank our telecom oligopoly for that. But it’s not just expensive rates that are stifling the Canadian economy. We may be strangling Canadian content as well, as Julien notes:

As a content-creating Canadian with an N95 smartphone, I produce value for my country by creating content, increasing Canada’s profile in the web/mobile space. By allowing data packages to remain at this price, they are letting Americans take control of the space instead.

It’s time for our regulatory dinosaurs to wake up before it’s too late for us to compete in the Internet age.

Fragmenting the PLE

Jay Cross raises an interesting point about Personal Learning Environments (PLE), in that they eliminate the need to build your own way of engaging people and information on the Web. I haven’t followed PLE development in much detail but it seems to be a hot topic in public education and higher learning establishments. I’ve explained my own Personal Knowledge Management (PKM) system, which keeps evolving over time. The concept of PKM on the Web is of some general interest, as it’s a favourite search term for visitors here.

For the past decade the learning management system (LMS) has been the required system for distributed teaching and training and it appears that the PLE is the next wave of LMS. But perhaps the one size fits everyone approach is the wrong way to support personal learning. Instead of trying to create THE BEST PLE for your organisation, it may be better to support individuals in weaving together their unique PLE, with small (learning) pieces, loosely joined.

It’s a different approach and won’t help you to become the local PLE system specialist with your own corner office, but it may actually improve lifelong learning.

For further reading: There is a similar conversation on Mike Caulfield’s blog about loosely coupled assessment.