A unified performer-facing environment

Clark Quinn describes the need:

What seems to me to be the need is to have a unified performer-facing environment.  It should provide access to courses when those are relevant, resources/job aids, and eCommunity tools too.  That’s what a full technology support environment should contain.  And it should be performer- and performance-centric, so I come in and find my tools ‘to hand’.  And I ‘get’ the need for compliance, and the role of courses.

Jane Hart shows a model that could work:

Collaboration model

Here it is the social and collaboration aspects that are the focus for the learning – not the content – the content is co-created by the learners [workers] – so that the learner [worker] fully participates and is active in the learning.

This model is used where a problem-based or inquiry-based learning approach is used, and here the tutor [co-worker] is an equal member of the learning group “the guide on the side” rather than the “sage on the stage”.

Time to Get on the Cluetrain

As much as we may think it’s all about learning, it’s not. In the 21st century workplace, getting things done, solving problems and being creative & innovative are the orders of the day.

Thesis #8: In both internetworked markets and among intranetworked employees, people are speaking to each other in a powerful new way.

Training professionals had it easy for the past century. Run the course and send them off to work. Now that we are all connected by networks, much of our work is becoming more transparent.

Thesis #12: There are no secrets. The networked market knows more than companies do about their own products. And whether the news is good or bad, they tell everyone.

There’s no hiding in the global village. That means you can longer head off to a classroom removed from the work and do something disconnected from the realities and needs of workers. They’ll flame you on the back-channel and the whole world will find out pretty quickly. Just accelerate this tendency each year with new arrivals in the workforce and watch what happens.

Thesis #13: What’s happening to markets is also happening among employees. A metaphysical construct called “The Company” is the only thing standing between the two.

If training departments don’t get integrated with the work, they will become irrelevant.

Thesis #20: Companies need to realize their markets are often laughing. At them.

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