There are lots of “learning specialists” in organizations and they work for variously named departments. As learning specialists, I assume they are supporting workplace learning, so let me ask:
- If I’m sitting at my desk with a work-related problem, can I call the Training Department to quickly get me up to speed?
- If I want to learn about a new market sector, will the Learning & Development specialist help me?
- If I need some coaching to prepare me for a meeting with a new client, can I call Human Resources to connect me with the right person who is available?
- If I’m stuck on trouble-shooting an unfamiliar piece of software, can I get someone from Training to walk me through it?
- If I’m looking for great examples of collaboration and social learning, do the folks in Training & Development model them?
- If I want to become a better networked learner, can I call a Training specialist to get me started and coach me?
Learning & working are interconnected in the network era. If learning support is not connected to work, it’s rather useless. Learning is the new black – it’s everywhere; and that’s exactly where learning specialists should be. Net workers need more than advice (training), they need ongoing, real-time, constantly-changing, collaborative, support.