Jay Cross on Workflow Learning

Jay Cross has written an article for ACM’s eLearning Magazine on workflow learning, which is, in a nutshell “how workers improve performance in a business ecosystem.”

The concept and realisation is a bit more than this though. Workflow learning combines technological advances like web services and XML, with business process improvement (BPR, Six Sigma, HPT, etc.) and puts it all into a knowledge management/performance support framework. What’s exciting about workflow learning is that the technology has caught up to some of the theory, and the globalized economy is making workflow learning (or something resembling it) a necessity.

These are interesting times for learning professionals focused on business performance.

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