Posts Categorized: Performance Improvement

How our structures shape us

If you pit a good performer against a bad system, the system will win almost every time. This quote from Geary Rummler and Alan Brache in Improving Performance, sums up many of the symptoms of hierarchical systems, whether they be schools, businesses or prisons. I believe that the great work to be done at the… Read more »

To train or not to train

I’ve been in the training business for most of my life, in one role or another. Training, when it’s needed and done well, can be a most effective intervention. Training is really effective when you can clearly measure the end performance. My own experience of good training was with helicopter pilots. As the training specialist… Read more »

Making A Difference

Do all of the small environmental actions of individuals make any significant difference to climate change? According to an article in In These Times, not really: One barrier standing in the way of meaningful action is fuzzy-headed thinking on the part of those truly concerned about global warming. So worried are these activists, that their… Read more »

RFP – you get what you ask for

I’ve pretty well given up responding to RFP’s. In most cases they are are so poorly worded that you don’t really know what the client wants. Unless you have inside knowledge, responding to an RFP is a crap shoot. I am referring here to RFP’s for consulting services, especially performance improvement, and not those requesting… Read more »

Court understands what teachers’ college should already know

An Ontario Superior Court has directed the Ontario College of Teachers to find an alternate method to evaluate an Iranian refugee teacher’s qualifications without “official” documentation. To teach in Ontario’s publicly funded schools, a teacher must have a Certificate of Qualification from the college, which was created in 1996. Officials there deemed her few documents… Read more »

Training – the 8% Solution

Does your organisation live in complicated or a complex world? When you are developing training, are you addressing complicated or complex issues? Via Rob Paterson, and the book More Space, are two important differentiations between complicated & complex systems given by Johnnie Moore, in Simple Ideas, Lightly Held: complicated = not simple, but ultimately knowable… Read more »

Systems Thinking

I’m working on a couple of projects where I wanted to review some thoughts on systems design so I went to my bookshelf and re-read sections of Jamshid Gharajedaghi’s book, Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture. In both hindsight (evaluation) and foresight (analysis), this advice resonated with me: There… Read more »

e-Learning Project Management Book

The Canadian eLearning Enterprise Alliance (CeLEA) has recently released its new e-book Plan to Learn: case studies in e-learning project management. Edited by Beverly Pasian (who is working on her PhD in project management) and Dr. Gary Woodill (who has recently become Senior Researcher at Brandon Hall Research), this volume of 22 case studies from… Read more »

Whither ISD, ADDIE & HPT?

Here is the question of the month from The Learning Circuits Blog: Are ISD / ADDIE / HPT relevant in a world of rapid elearning, faster time-to-performance, and informal learning? First, some definitions: HPT – Human Performance Technology ISD – Instructional Systems Design [or Development] ADDIE – a process incorporating Analysis, Design, Development, Implementation, Evaluation,… Read more »

Stay focused on the small stuff

A couple of recent articles reminded me about the importance of doing the small things well and possibly reaping large rewards. We often look for magic bullets or big systems to address big problems but it’s usually the little stuff that makes a difference. Christian Long tells a story about teachable moments and how this… Read more »