Posts Categorized: Performance Improvement

training > performance > social

Thank Goodness It’s Monday! This is my second TGIM post. Mondays for freelancers mean new opportunities. Weekends are often times to get work done when it’s quiet. Mondays are good days to take a day to reflect, as clients are usually busy going through their inboxes and catching up. So happy Monday to everyone. In…

gaining insight through social and informal learning

Organizational performance improvement is comprised of reducing errors and increasing insights, according to Gary Klein. For the past century, management practice has focused very much on error reduction, with practices such as Six Sigma, especially in manufacturing. “Fifty-eight of the top Fortune 200 companies bought into Six Sigma, attesting to the appeal of eliminating errors…. Read more »

supporting the business of learning

The 2nd edition of the 70:20:10 Report has been published by GoodPractice. I have described 70:20:10 as a useful model and have suggested nine ways to implement the model. These form the core of the social learning workshop. The 70:20:10 model is based on observations that in the workplace, people learn 70% of what they… Read more »

imagining open collaboration

At work and in school we are pretty good at creating documentation to share explicit knowledge. This is the kind of knowledge that goes into training programmes. It’s the result of interviews with subject matter experts and reviews of the field of study. For the most part, it’s stuff that is easy to codify and… Read more »

strategic transformation of workplace learning

Is your learning and development team able to transform so it can support complex work, help people be more creative, and adapt to the changing nature of the digital workplace? Strategic transformation is more than changing what you work on. “Strategic Transformation. This means changing the very essence of what ‘learning’ means in the company,… Read more »

the bridge from education to experience

“Apprenticeship is the way we learn most naturally. It characterized learning before there were schools, from learning one’s language to learning how to run an empire.” – Cognitive Apprenticeship: Making Thinking Visible In the apprenticeship model, novices learn under the tutelage of a master, but for the most part are assisted by journeymen, who are… Read more »

moving to social learning

“We are living in a world where access trumps knowledge every time. Those who know how to search, find and make the connections will succeed. Those who rely on static knowledge and skills alone will fail.” – Charles Jennings We are all interconnected because technology has enabled communication networks on a worldwide scale, so that… Read more »

enough training

In a recent CBC News story, a railway conductor lost her job following a derailment. She claimed she was not adequately trained. Here is a comment from the Railway Association representative: “In your job, you are qualified and do your job, but you feel you should know more. It doesn’t mean you are not qualified… Read more »