PKMastery – Page 9 – Harold Jarche

curiosity yields insight

2022-08-182020-01-06 by Harold Jarche

“The cure for boredom is curiosity. There is no cure for curiosity.” —Ellen Parr

The core habit to successfully navigate the network era is curiosity. Curiosity about ideas improves creativity. Curiosity about people improves empathy, by understanding others. We cannot be empathetic for others unless we are first curious about them. We cannot be creative unless we are first curious to learn new ideas.

Curiosity about online sensemaking led me to Lilia Efimova’s research on personal knowledge management in 2004. From this I developed the personal knowledge mastery (PKM) framework driven by my situation of working remotely. Remote as in finding work, finding partners, and doing the work. Living in Atlantic Canada I was geographically removed from any economic centre. Therefore I made my focus global. Distance on the internet was not an issue. All I lacked were connections, and PKM became my way of making these.

the workflow of learning

2022-06-192019-11-13 by Harold Jarche

I was asked today about my sensemaking routine. I try not to talk too much about how I do things because I believe that a practice — like personal knowledge mastery — has to be personal, or it will not last. But perhaps I can give some details to help others find their own way. The question was asked during the current PKM Workshop.

One of the things I’m trying to figure out is the most efficient workflow for moving from reading >> notes >> sensemaking >> drafts >> publishing articles. Right now, the pieces feel really disconnected for me, and I don’t see many people talking about their process in detail.

In my own case, I collect (seek) information through my social networks and then collate them in my social bookmarks or my blog posts, especially my Friday’s Finds. These blog posts over time may get connected into longer articles or updated posts. Since 2014 I have written e-books which are edited and revised collections of blogs posts. I write about one a year now, with the latest in December 2018 — Life in Perpetual Beta. Small pieces gradually become bigger ones and then some may congregate as more polished works. For me, it is easier to write smaller pieces, and then later connect and edit them into a coherent framework and story. But as they say in automobile advertising — your mileage may vary.

filter success

2020-06-162019-10-14 by Harold Jarche

Clay Shirky’s statement — “It’s not information overload, it’s filter failure” — is an oft-quoted line when discussing online sensemaking. I was discussing filters last week during an interview on personal knowledge mastery which will be used to inform a program we are developing for a client organization, a large global corporation. The interview reminded me that it’s time to refine my work on knowledge filters because times have changed since I first wrote up the work of Tim Kastelle and his five forms of filtering in 2011. I slightly revised these knowledge filters in 2018 and recently discussed the importance of trusted filters.

One current challenge with machine filters (heuristic & algorithmic) is that in most cases the end-user does not know what logic or code is driving them. One machine filter that many of us use is Google Translate, which you could say is either the result of the wisdom of crowds, or the blind leading the blind — you choose.

“The main issue is the mechanism used by Google Translate itself. It does not actually translate anything, but it scours the web for similar or identical translations performed in the past, constantly learning and building upon what it has learned. This might sound great, but this also means that any time you plug your word, phrase or paragraph, or upload a document into Google Translate, it then becomes public domain.” —Robert Gebhardt

insights over processes

2021-05-112019-09-04 by Harold Jarche

Process improvement, like Six Sigma, stifles innovation. Process improvement is a tool set, not an overarching or unifying concept for an organization. Process improvement is a means — for certain contexts like manufacturing — and not an end in itself. The fundamental problem with all process improvement methodologies is that you get myopic. The evidence is clear.

“Since Frederick Taylor’s time we’ve considered business – our businesses – vast machines to be improved. Define the perfect set of tasks and then fit the men to the task. Taylor timed workers, measuring their efforts to determine the optimal (in his opinion) amount of work he could expect from a worker in a single day. The idea is that by driving our workers to follow optimal business processes we can ensure that we minimise costs while improving quality. LEAN and Six Sigma are the most visible of Taylor’s grandchildren, representing generations of effort to incrementally chip away at the inefficiencies and problems we kept finding in our organisations.” —Peter Evans Greenwood

“But simply following the steps of a process is no longer a guarantee of success, if it ever was. Business is increasingly complex and interconnected, and it seems unlikely any single system can tame it. The smart enterprise of the future will need a constantly evolving rotation of systems and skills, employed by adaptable and flexible workers. They will be harder to teach in a course, but they may outlast all the fads and fashions that preceded them.” —Whatever Happened to Six Sigma?

“Fifty-eight of the top Fortune 200 companies bought into Six Sigma, attesting to the appeal of eliminating errors. The results of this ‘experiment’ were striking: 91 per cent of the Six Sigma companies failed to keep up with the S&P 500 because Six Sigma got in the way of innovation. It interfered with insights.” —Gary Klein

sensemaking in a liquid world

2024-04-042019-08-20 by Harold Jarche

The printing press changed the world. It introduced new forms of expression and enabled better and faster information sharing. Print enabled individual interpretation of the bible and resulted in the questioning of the established Christian church and later the Protestant Reformation. Written manuscripts became obsolete luxury items. A new public discourse was enabled by print and the ensuing literacy of more people. Of course the dark sides of printed works include propaganda, jingoism, and xenophobia.

PKM in action. Part 3

2019-08-14 by Harold Jarche

In his book, Never Stop Learning, Bradley Staats describes eight elements that make up ‘dynamic learning’. Here are the highlights from a Knowledge at Wharton interview.

1. “a willingness to try things, have them not work out, but learn from that and move on”
2. “if we don’t focus on the process, we’re never going to get to a good spot”
3. “we should be pulling ourselves back to ask questions”
4. “taking time to reflect and to think”
5. “Recognize this need to not be a poor imitation of others, but to be ourselves to learn”
6. “we need to play to our strengths”
7. specialization & variety — “we have a depth of knowledge in certain topics” but “we’re also willing to appreciate breadth”
8. “Others educate us and provide valuable knowledge”

As Staats describes WHAT we need to do, personal knowledge mastery is a framework that describes HOW to never stop learning. For example, here is how François Lavallée describes his personal process.

PKM in action. Part 2

2019-08-142019-08-05 by Harold Jarche

In PKM in Action Part 1 I gave a few examples of how people practice personal knowledge mastery. A good way of looking at PKM is as a method to improve serendipity, or fortuitous chance encounters. Anne Adrian shared her journey of going online to seek, make sense, and to share knowledge.

“Yet, the most important development of being online and placing myself in unlikely circles is where I have gained the most value … Hearing diversity in thought can give clarity. Listening and conversing with people who are not like me and who think differently than I and who have many different experiences helps me grow in understanding … Putting myself into places (online and physical places) where serendipitous discoveries can happen is not efficient, and of course, cannot be planned. Serendipity helped me discover people, concepts, and ideas that I would have never known before. Relationships–online, physical, mixed, new and old–and time and space are not easily planned. Serendipity does not map to set goals or plans. Instead serendipity has surprised me with energy, thoughts, knowledge, ideas, concepts, realizations, experiences, and relationships.”

Two of my regular practices are simple but add value over time — my book reviews and my Friday’s Finds. The former are my impressions of books that I have found interesting, useful, or inspiring. I only write positive reviews, so many of the books I have read do not get a review. Friday’s Finds are my bi-weekly summaries of interesting things I have found online and now comprise more than a decade of searchable resources on a wide variety of subjects. Both book reviews and resource summaries are something anyone can do. PKM practices do not have to be difficult.

PKM in action. Part 1

2019-08-052019-08-02 by Harold Jarche

Getting started with a sensemaking practice can be daunting. While the Seek > Sense > Share framework is simple to understand, putting it into an everyday context can be difficult. Let’s get some advice from people who have been using the personal knowledge mastery conceptual model. For example, Nadia von Holzen likens seeking to fishing, sensemaking to cooking, and sharing to inviting people to dinner. It’s a great metaphor.

trusted filters

2019-08-022019-08-01 by Harold Jarche

A recent study of over 5,000 US college students — Across the Great Divide — examined how they engage with news media. Not surprisingly, Facebook is a major social media source of news and conservative-leaning students prefer Fox News while liberal-leaning students prefer the New York Times. Faculty play a significant role in getting students to pay attention to news and to look at it more critically.

“It is notable that finding out about news from professors served both purposes — making the classroom an interesting crossroad between academia and daily life. Though professors may not be intentionally teaching news literacy, they may well be demonstrating that familiarity with news is a social practice and a form of civic engagement … Our findings suggest faculty have great potential to use discussions about news to model critical inquiry as a lifelong practice as well as practical ways to ascertain the trustworthiness of news sources. And while faculty may feel ill-equipped to engage students in discussion about highly charged and controversial topics, learning how to have these conversations is itself a valuable learning opportunity.” —FirstMonday

user-generated content

2019-04-16 by Harold Jarche

Content creation, a subset of sensemaking, is difficult. It takes time and effort. According to a 2019 survey of 213 North American workers conducted by Degreed, most sharing of information is in responding to other content found in the flow of work or learning. A lot of user-generated content is sharing content that has been created by others.