Head East

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Canada’s east coast seems to have some of its happiest residents. While not rated high for all those cosmopolitan virtues that Vancouver may have, it seems that we are happy “down east”. Living in Sackville, we’re in the middle of four happy cities – Charlottetown, Saint John, Moncton and Halifax – all of which placed in the top ten. From CBC News:

According to the Canadian Institute for Advanced Research, Canadians are most likely to be satisfied with the quality of life in places like Saint John, Moncton, N.B., and Charlottetown, all of which placed in the top five of a survey of 18 Canadian cities.

We also have lots of water that is not being drained to extract oil, reasonable housing prices and some interesting new businesses. So sell that expensive house and head east with the extra cash to fund the start-up that you always dreamed of :-)

Photo by gmcmullen

Big Consulting Companies Jumping on Bandwagon 2.0

It looks like social media (wikis, blogs & social networking) are going the way of e-learning and knowledge management (KM). That means big companies charging big fees for cookie-cutter solutions. Jon Husband reports on this phenomenon for 2008 and advises Caveat emptor:

Big firms either 1) develop standardized methodologies and practices (their business models depend upon it), or 2) if their business model does not depend upon the standardization, they will charge you a mint and a half (McKinsey ?)

The organization(s) [clients] will in my opinion get better advice rooted in critical thinking and experience and focused on results, as opposed to maintaining an expensive dependency on canned rhetoric that may not be based in much experience. For example, what exactly is “Advanced” Web 2.0 technology ? Blogs with lots of colourful widgets ?

As I’ve said before, Free-agents and natural enterprises are better. The upstart independents and small consultancies have Clayton Christensen’s disruptive Sword & Shield which the incumbents (large consultants) don’t have. With early motivation to enter this emerging field (Shield) and now with with years of experience and skills (Sword), we the “upstarts” should be able to hold our own.

When e-learning and KM first came out, it was difficult to market your services without expensive campaigns. On top of that, the IT tools were expensive. Now the best tools are open source, leveling the playing field even more. The rules have changed for 2008, and we upstarts can significantly engage in a conversation with our markets using our own tools with which we’ve developed a certain expertise.

The game is afoot!

Blogs at the core of KM & Collaboration

I’m helping to create a collaborative work and learning space for a group of executives and this is part of the introduction to the site:

Blogs: The main communication tool is your blog, which each participant has registered in his or her name. Think of your blog as a professional journal, where you can record your thoughts and ask questions of your peers or the staff. Each blog post has a unique identifier, called a permalink, which can be referenced by others. Blog posts do not need to be perfect essays. Blog posts can help make sense of your learning process. Comments can be made on another person’s blog, or you can discuss it on your blog and then connect with a hyperlink to the other one. This creates a network of the conversations around an issue or topic. Here’s a video called Blogs in Plain English.

Wikis: Blogs are personal, while wikis are for groups. A wiki is a collaborative web document that records all activities so that any person can add to it, without losing what was previously written (it’s like “track changes” in MS Word). Here’s a video called Wikis in Plain English.

Jon Husband has dusted off a piece on blogging and dialogue that he wrote in 2004, which I think bears repeating:

  1. Firstly, individual or group blogs that are focused on a domain of information and expertise chronicle and catalogue the blogger(s)’ knowledge. Over time, this grows to create a recognizable “body of knowledge”.
  2. Secondly, by offering the capability of commenting and interacting, the information on offer can be better defined, refined, explored, tested, and built upon.
  3. Thirdly, the information on offer provides a latent platform for action – information that can be acted upon often turns into knowledge that can be shared and used in various ways.
  4. Fourth, by linking to the blog or blogs that offer related information, the knowledge that is built can be shared more and more widely, if desired.
  5. Fifth, the rhythym and cadence of the posting, reading, commenting and linking replicate the dynamics of dialogue in very effective ways. There aren’t the same kinds of interruption and distraction that so often occurs in conversations that only weakly replicate the dynamics of dialogue.
  6. Finally, an ecosystem of knowledge can develop that consists of the aggregated sets of links and content the participants in a blogalogue create. And this “body of knowledge” and understanding remains online, available to anyone who cares to become involved.

The more online communities and social networks that I’m involved with, the more I view blogging as a core process that keeps them going.

Critical thinking means questioning one’s assumptions

Jon Husband wonders if the real gap in our society is critical thinking, especially in the case of North Americans being duped into thinking that we are in the midst of a long emergency and that we are at war with terror (at war with a concept?). A far greater emergency is what we are doing to our environment, but global warming doesn’t get anywhere near the funding that the wars in Iraq and Afghanistan do.

A similar lack of critical thinking comes from our politicians, especially in Atlantic Canada, who equate economic growth with jobs. Richard Florida shows research that “productivity growth may be negatively correlated with job growth”:

Since thriving cities are productivity machines ala Robert Lucas and Jane Jacobs, we now have substantial evidence that shows what a big mistake it is to use job growth as a proxy for productivity improvement and development. It may well be that the most productive cities generate jobs at a considerably slower rate than their less productive (and less developed) counterparts. In other words, job growth may actually be picking up the opposite of what some people think.

Teaching Defiance: Stories and Strategies for Activist Educators, which looks at the need for critical thinking in education, is on my reading list for next year.

Agendas, Assets & Assumptions

Seth Godin discusses his early approach to doing business on the Web and shows how a fixed perspective didn’t help with a market that is in constant transition. A pre-determined agenda, combined with the desire to use the assets on hand plus an assumption that nothing would change, spelled failure.

How about education?

  • Agenda: We need to follow the curriculum.
  • Assets: Let’s keep our classrooms full and teachers employed.
  • Assumption: Everything happening outside the classroom is not influencing the students, parents or legislators.

How about training?

  • Agenda: What can we deliver?
  • Assets: Fill up the LMS, since we paid lots for it.
  • Assumption: No one will ever notice that information delivery does not equate to performance improvement.

Informal Collaborative Social Learning & Work

Some recent threads seem to be interweaving and creating patterns in what is becoming my de facto field of practice – “informal collaborative social learning & work”.

One thread is what Jay Cross has referred to with Hole-in-the-Wall Learning (HiW), which I first came across in the book Design Like You Give a Damn, and this conversation has been picked up by Peter Isackson:

It seems to me that the fundamental key to the success of HiW is the notion of “self-organized groups” who learn on their own. If education is to become truly non-invasive, as Jay suggests, it must refrain from defining both the goals and the means to reach them, entrusting the groups with this task. If educational gurus (authorities) notice that a group is neglecting what is considered “essential” in the curriculum (for whatever reason, whether it’s basic security, survival or inculcating an existing set of values), the group could be challenged to account for why they may be neglecting a certain topic or reminded of the interest in pursuing it. Respecting the self-organizing group and its decision-making capacity is the sine qua non of success. It also happens to be the absolute opposite of the organizational principles of traditional education and training.

The idea of self-organised groups is a key theme in informal workplace learning, which Jay and I experimented with last year in the “unworkshops“. The HiW data is corroboration that we may be on the right path, though these studies involve young children only.

The other thread came via Michele Martin when she described some “new” roles that may be jobs of the future. The roles of Personal Learning Environment Assistant; Social Media Specialist; Online Coach; Social Network Catalyst and Social Network Analyst are ones that I’ve taken on at some time over the past few years. These descriptors are, for me, a clarification of the work that I’m doing.

One on my constant challenges has been in describing my work to others, and these roles can help with that. A current project with the Advanced Leadership Program of the Canada School of Public Service has me in the roles of Social Network Analyst & Catalyst and perhaps later as PLE Assistant. As we develop the online aspect of the wildlife emergency response network with AWI next year, I will assume similar roles and perhaps even that of Online Coach. If we use these terms in our proposals and work descriptions, they will become mainstream and should make it easier to get away from industrial-style roles such as workshop trainer, when not applicable.

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The two threads of self-organised learning and some commonly used terms in online collaboration have come together for me and should make it easier to ‘splain just what the heck I do.

Copy leftovers

Rather than including consumer concerns such as flexible fair dealing, time shifting, format shifting, parody, and the future of the private copying levy within the forthcoming bill, Prentice [Canada’s Industry Minister] will instead strike a Copyright Review Panel to consider future copyright reforms.

Michael Geist, Canada Research Chair of Internet and E-commerce Law at the University of Ottawa, once again shows that corporate interests trump the public interest in Canada.

It seems that this 2002 Supreme Court ruling is being completely ignored by the powers that be:

Excessive control by holders of copyrights and other forms of intellectual property may unduly limit the ability of the public domain to incorporate and embellish creative innovation in the long–term interests of society as a whole, or create practical obstacles to proper utilization.

Consider that before movable type, we didn’t have copyright laws because there was no available technology to easily copy text. Monks and scribes did the heavy lifting and shared within the literate world. Minstrels, troubadours and town criers passed on information orally to the non-literate. Enter the printing press and we see the Stationers Company with a comfortable monopoly on printing from 1556 until the Statute of Anne in 1710, which gave rights to authors and book buyers. Are we doomed to face the equivalent of the Stationers Company monopoly for a century before we get laws that reflect the realities of the digital age and give more power to individuals than corporations?

The early American economy blossomed by ignoring British copyright and patent laws, so that American goods could be produced and sold cheaply. If our government restrains our collective creativity through stringent copyright protection, will our economy be threatened by some country that cheaply produces the desired goods of the digital economy? These “business-friendly” government policies may be setting all of us up for a big fall.

Independent-mindedness

While heading out for my morning ski on our newly cleared ski trail, I was listening to CBC Radio news and heard that about 1 million Canadians lose their jobs in mass lay-offs each year. This is particularly hard on people in mid-career, as those in their early careers have time to start a new one and workers with more time on the job may be eligible for early retirement.

I thought about life as a free-agent as I was gliding through the silent, snow-clad woods, and realised that this time alone was the greatest perk I could ask for. When the conditions are right, I down tools and head out on the trail.

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As a free-agent, I cannot get laid off, but in return for this freedom, I have to keep my mind focused on business, opportunities, markets and cash-flow. Training your mind, and your budgeting process, for independent work takes some time and effort, as I mentioned in So you want to be an e-learning consultant?. However, if you are approaching that mid-career level, you should examine the option of working for yourself. That way you can be better prepared if you’re one of those one million Canadians.

Other resources for the independently-minded:

Business Blog Consulting

Consultant Journal

Escape from Cubicle Nation

Local Business

I attended the ThinkNB industry showcase a couple of weeks ago and was pleasantly surprised by the depth and breadth of information and communications technology companies in our province of only 740,000 people. There were close to 100 companies packed in to the Aiken Centre (of 250 listed in ICT) . Most of the companies I spoke with are active, have a range of products and services and have real clients. Lisa, at MeshEast, has highlighted two IT companies that I know fairly well – Evolving Solutions and Spheric Technologies. This is a vibrant industry, that even impressed a cynic like me ;-)

I also spent part of the day with my business partner Hal Richman in showing our new Business Check-Up product, designed for small & medium sized businesses:

The “Business Check-Up” involves initial discussions with management, a review of your financial statements for the past three years and running an anonymous survey for staff and management. You then get a comprehensive graphical report that gives you clear, concrete guidance on what you can do NOW to increase profits.

I’d recommend subscribing to the MeshEast blog to stay up to date with web focused start-ups on the Canadian East Coast.

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Student Entrepreneurship, Part 2

Once again, I’ll be going to TRHS and talking to the high school entrepreneurship class this week. I had some good feedback last time and would always appreciate more input. Zach, the teacher who is behind this, said that the Spring session was a hit, especially the trailer for the movie The Corporation. Many of the students now go and rent the movie and show it to their parents.

I may have a larger group of students this Thursday and I’m working on keeping the presentation quite short, with only a few themes – the end of the industrial age; 3 billion people now connected; hierarchies & wirearchies. There should be lots of time for questions or more discussion. I just want to create a spark or two.

I’m thinking of showing one of two short videos from TED Talks (any advice?):

  1. The last half (10 minutes) of Sir Ken Robinson’s Do Schools Kill Creativity?
  2. Richard St John’s Secrets of Success in 8 Words (3 minutes)

The reason for #2 is obvious and it’s very short, while my logic for #1 is that creativity is the key for success in work & entrepreneurship, especially in an inter-connected world of intangible goods and services.