Sharing complex knowledge requires trusted professional relationships. You cannot just throw people together and hope they will work effectively on difficult problems. “strong interpersonal relationships that allowed discussion, questions, and feedback were an essential aspect of the transfer of complex knowledge” – Hinds & Pfeffer (2003)
Posts Categorized: Innovation
‘As Steve Jobs said, “You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future.”’ – Michael Simmons Michael Simmons shows that Jobs had the ability to be a member of many networks, meaning that he was often… Read more »
Business value increases with transparency. ‘In 2006, restauranteur Jay Porter banned tipping in his San Diego restaurant, the Linkery. Instead, he implemented a service charge, and split it—transparently—amongst staff. Porter also ran a second restaurant that still allowed tipping, and this made for a useful comparison. “Once established, the tipless/service charge model made us more… Read more »
One of the greatest issues that will face Canada, and many developed countries in the next decade will be wealth distribution. While it does not currently appear to be a major problem, the disparity between rich and poor will increase. The main reason will be the emergence of a post-job economy. The ‘job’ was the… Read more »
Work is learning, and learning is the work. I have repeated this hundreds of times over the past six years and I know some people may think it is a trite statement. But the fact that learning is usually supported by an organizational department that has less influence than sales, marketing, operations, or information technology,… Read more »
Every one of the major challenges facing us is complex. But our organizations are not designed for complexity. Our workplace training does not factor in complexity. While not all of our problems are complex, the simpler issues are being dealt with, especially through software and automation. Understanding complexity means working in it together and using… Read more »
Automation of procedural work is accelerating. What was considered knowledge work yesterday will be routine tomorrow, and workers will be replaced by software and machines. At the same time, access to real-time data is making individuals more powerful, and managers obsolete.