Posts Categorized: Innovation

valued work is not standardized

Does automation result in job loss? “Consider, for example, the effect of the automated teller machine (ATM) on bank tellers. The number of fulltime-equivalent bank tellers has grown since ATMs were widely deployed during the late 1990s and early 2000s (see Figure 1). Why didn’t employment fall? Because the ATM allowed banks to operate branch… Read more »

self-organization is the future

If we as a society think it is important that citizens are engaged, people are passionate about their work, and that we all contribute to making a better world, then we need to enable self-organization. Central planning and hierarchical decision-making are just too slow and ineffective, especially for complex situations involving lots of people. In… Read more »

temporary, negotiated hierarchies

Hierarchies in Perpetual Beta A Post-Job Economy The job was the way we redistributed wealth, making capitalists pay for the means of production and in return creating a middle class that could pay for mass produced goods. That period is almost over, as witnessed by 54 million self-employed Americans. The job is a social construct… Read more »

connecting cooperation and collaboration

According to The Collaboration Paradox: Why Working Together Often Yields Weaker Results, some of the reasons that workplace collaboration fails is due to: overconfidence in our collective thinking; peer pressure to conform; and reliance on others to do the work. The article goes on to show that collaboration works when: we work with people with… Read more »

diverse networks, strong relationships

Sharing complex knowledge requires trusted professional relationships. You cannot just throw people together and hope they will work effectively on difficult problems. “strong interpersonal relationships that allowed discussion, questions, and feedback were an essential aspect of the transfer of complex knowledge” – Hinds & Pfeffer (2003)

opportunities to connect

‘As Steve Jobs said, “You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future.”’ – Michael Simmons Michael Simmons shows that Jobs had the ability to be a member of many networks, meaning that he was often… Read more »

transparency sets the stage for trust to develop

Business value increases with transparency. ‘In 2006, restauranteur Jay Porter banned tipping in his San Diego restaurant, the Linkery. Instead, he implemented a service charge, and split it—transparently—amongst staff. Porter also ran a second restaurant that still allowed tipping, and this made for a useful comparison. “Once established, the tipless/service charge model made us more… Read more »

turmoil and transition

One of the greatest issues that will face Canada, and many developed countries in the next decade will be wealth distribution. While it does not currently appear to be a major problem, the disparity between rich and poor will increase. The main reason will be the emergence of a post-job economy. The ‘job’ was the… Read more »

the literacy of the 21st century

Work is learning, and learning is the work. I have repeated this hundreds of times over the past six years and I know some people may think it is a trite statement. But the fact that learning is usually supported by an organizational department that has less influence than sales, marketing, operations, or information technology,… Read more »