Learning

Learning

making time

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In the past year many workers in the tech sector have lost their jobs, often replaced by the vision of what generative AI can do instead. I know of lay-offs in bio-tech as well and now we are seeing massive firings in the US civil service. One consequence of all of these job losses is that fewer people will have to do more work. My observations of medium to large organizations has been that most people are busy, most of the time. Back to back meetings are not uncommon as well as overflowing email in-boxes.

This is a challenge for performance improvement, learning, and knowledge management initiatives. Any new attempts to improve these will be seen as extra work on top of a demanding work load. While those of us in the field of organizational performance improvement know the long-term value of better knowledge sharing, collaboration, and cooperation, getting over the short-term pain can be insurmountable. I have learned that it’s important to first find and make more time and space for knowledge workers.

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learning is not something we got

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I came across an older blog post today that reminded me about the year 2001. That was when I left my university-based job at the Centre for Learning Technologies (which was closing) and joined a small local e-learning company that had developed a learning management system (LMS) where I was the head of professional services.

I joined in February of that year and we attended a major trade show, Online Learning 2001 in late September. This was only a few weeks after the 9/11 attacks. We flew through Newark airport and during our stopover had a clear view of the smoking Twin Towers. It was eerie and quiet as few people were traveling at this time. Many other local learning companies traveled to this event as our pavilion was hosted by the New Brunswick government. On arrival we attended a reception hosted by the Canadian consulate and each person was given a lapel pin with crossed US and Canadian flags which we all gladly wore in solidarity with our American neighbours.

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farewell little bird

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I started using Twitter in late 2007, at the urging of several friends, who felt that as a blogger it would be a good way to extend my reach. And it did. From 2012 to 2021 Twitter (Tweetbot) was one of my top three tools for learning. It dropped to fourth place after Musk bought the company and then it dropped completely off my list.

Over the years I have noted that the micro-blogging platform let me stay in loose touch with many people. I wrote that next to my blog, Twitter was my best learning tool and allowed me to stay connected to a diverse network [SEEK & SHARE]. For several years Twitter was the largest source of visitors to this blog. It even eclipsed Google search.

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defeated by the pandemic

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Following up from yesterday’s post — fix the networks — this presentation at XOXO Festival 2024, by Ed Yong tells the story about how the pandemic defeated him. Yong wrote many articles focused on making sense of the pandemic for The Atlantic from 2020. In 2021 Yong won the Pulitzer Prize for explanatory reporting. His first premise is that succeeding or failing to deal with a pandemic is a choice.

For me, just the fact that Yong wears a N95 respirator mask while presenting, makes this worth watching. It’s real leadership by example. With no previous journalistic experience, Yong set some rules for himself, especially after winning the Pulitzer. These are good rules for any writer.

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fix the networks

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Erin Kissane, in a presentation at XOXO Festival 2024, discusses how Twitter was instrumental in crowd-sourcing a wide variety of experts to understand what was happening early in the Covid pandemic. Twitter enabled many ‘rando’, or loose social connections which resulted in the Covid Tracking Project that was ahead of the CDC and other official sources of public health information. But as Kissane states, “It’s a mark of institutional failure to leave your public health crisis data in the hands of amateurs and volunteers.” That has been the ongoing state of affairs in most Western countries, Canada included.

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remembering nothing and failing

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In an article on the impact of AI on computer science education, the general conclusion is that all jobs will have a generative AI component and it will be necessary in most jobs to understand computer science. The piece opens with an experiment conducted by a professor with one of his computer science classes.

One group was allowed to use ChatGPT to solve the problem, the second group was told to use Meta’s Code Llama large language model (LLM), and the third group could only use Google. The group that used ChatGPT, predictably, solved the problem quickest, while it took the second group longer to solve it. It took the group using Google even longer, because they had to break the task down into components.

Then, the students were tested on how they solved the problem from memory, and the tables turned. The ChatGPT group “remembered nothing, and they all failed,” recalled Klopfer, a professor and director of the MIT Scheller Teacher Education Program and The Education Arcade.

Meanwhile, half of the Code Llama group passed the test. The group that used Google? Every student passed.

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top tools 2024

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Once again Jane Hart is asking, “What are the most popular digital tools for learning and why?” in the 18th Annual Top Tools for Learning survey. Voting ends on 30 August.

My tools have not changed much since last year. I am not using social bookmarks much any more, so Diigo did not make the list. It’s interesting that social bookmarking was my #3 tool in 2012, and how little I use it now.

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work and learning 2024

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Work is constantly evolving but technological and social changes are accelerating certain aspects of work. Working from anywhere has exploded since the beginning of the coronavirus pandemic and does not look like it will disappear. The digital workplace requires unique skills in collaborating in distributed teams and cooperating in knowledge networks.

The most recent technology to influence how work gets done is artificial intelligence — specifically generative large language multi-modal models (GLM). The rate at which these new technologies are being integrated requires agile sensemaking from workers adapting to the changing human-machine work interface. It is highly likely that the pace of change will continue and even accelerate.

While we cannot predict the future of work or know how GLMs will develop, we can assess what human meta-skills are necessary to individually and collectively understand working with smart machines. There are three meta-skills that can help us adapt to a future of work with smart machines.

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ITA Jay Cross Award 2024

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The Internet Time Alliance Memorial Award in memory of Jay Cross is presented to a workplace learning professional who has contributed in positive ways to the field of Informal Learning and is reflective of Jay’s lifetime of work.

Recipients champion workplace and social learning practices inside their organization and/or on the wider stage. They share their work in public and often challenge conventional wisdom. The Award is given to professionals who continuously welcome challenges at the cutting edge of their expertise and are convincing and effective advocates of a humanistic approach to workplace learning and performance.

We announce the award on 5 July, Jay’s birthday.

Following his death in November 2015, the partners of the Internet Time Alliance — Jane Hart, Charles Jennings, Clark Quinn, and myself — resolved to continue Jay’s work. Jay Cross was a deep thinker and a man of many talents, never resting on his past accomplishments, and this award is one way to keep pushing our professional fields and industries to find new and better ways to learn and work.

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curiosity and humility

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I think the only way we are going to address the many complex challenges that face society today are through curiosity and humility. Sparking curiosity is possible, with the right supports and environments. In addition, curiosity trumps knowingness — already knowing and not looking for disconfirming data. Curiosity and humility combine to make us better learners, and better leaders.

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