PKMastery

Personal knowledge mastery

subject matter networks

by

We live in a networked world. Is it even possible for one person to have sufficient expertise to understand a complex situation such as this pandemic? So do we rely on one subject matter expert or rather a subject matter network?

I have noted many discrepancies between advice from our Chief Medical Officer of Health as opposed to a network of experts who I follow on Twitter. Our CMOH has been responsible for producing some of the most complicated public health guidelines and even our local CBC radio station staff could not come to an understanding of the concept of a ‘steady ten’ — Do these circles overlap? How long can they last? What about children going to school in contact with others? Talking with other people I have noticed that everyone interprets it differently. This is a failure to communicate.

Read more

connect, challenge, create

by

Education won’t counter populism — changing education might

Slovakia’s president, Zuzana Caputova, was elected in March 2019, and surprisingly showed a way out of the populist quagmire that many countries find themselves in. The tribal affiliations retrieved by the previous corrupt government, particularly via social media, were what Caputova had to counter in order to get elected.

She addressed these tribes not by creating a new tribe, but by discounting the tribal perspective and focusing on the population’s common humanity instead. In this case, it worked. Understanding The Laws of Media, especially the retrieval quadrant gives us a tool to counter the negative effects — or potential reversal — of new technologies like social media. This is real media literacy.

Read more

working smarter 2020

by

In 2010 we conducted a project to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, & self-directed learning at a US-based health insurance company of about 20,000 employees. It is summarized in the working smarter case study.

Jump ahead a decade and similar issues continue to face large organizations.

My recent client challenge with Citibank in 2019/2020 can be summed up as — How do you improve collaboration, knowledge-sharing, and sensemaking in a globally distributed company with over 200,000 employees?

Read more

trusted spaces

by

In my PKM workshops we discuss the differences between communities and networks. This includes the dark sides of communities as well as the constant doubt and outrage on social media. My general advice is to seek diverse perspectives in social networks but to seek more private, trusted communities for deeper conversations and understanding.

I use Twitter to show how to seek new ideas and opinions by selecting who to follow to create human knowledge filters. The list feature on Twitter is useful in following specific topics and fields. Following, or muting, certain hashtags can also refine what you find on Twitter.

The best feature of Twitter is that you do not have to follow people who follow you. The relationship is asymmetric, just like blogging. In addition, you can still set your stream of people you follow to “see latest tweets first” so that the Twitter algorithm does not decide for you. Of course you have to constantly switch to latest tweets, as Twitter prefers to feed its algorithm to you. Twitter is not your friend. You don’t have to be on Twitter, but I still find it a useful platform for teaching about online social networks. There are also, for now, third-party applications for Twitter, like Tweetbot.

Read more

still standing and learning

by

I spent the first 21 years of my working life with a regular pay cheque, lots of formal training, and a fairly regular schedule. Leaving the Army I worked at a university and a few years later for an e-learning startup. In 2003 I found myself without an office or a pay cheque and few prospects for local work. It was a similar situation to what many people faced this Spring with lock downs and job losses due to the pandemic.

After 17 years of distributed work, remote informal learning, and connecting with clients via video conferencing I think I have learned a bit about the ‘new normal’ many people are now facing. One early experience was running the Informal Learning Unworkshop online with Jay Cross, which cemented the idea of perpetual beta in my work.

Harold Jarche is a true pioneer. Nine years ago [2005], long before online activities were commonplace, we conducted a series of Unworkshops on the topic of web-based learning. We relied on free software. Our students came from Australia, Lebanon, Canada, Austria, the Azores, and points in between. Lessons were both synchronous and offline. To give people exposure, we used a different platform each week. I can’t imagine anyone (aside from Harold) crazy (and innovative) enough to sign up for something like this.” —Jay Cross (1944-2015), founder Internet Time Alliance

Read more

cynefin and pkm

by

I am following up from thoughts on the cynefin framework and how it has informed my own work since 2007. We are almost at the end of our exploratory looking at ways in which personal knowledge mastery and cynefin may be connected, and I hope this will lead to better ways of sensemaking in uncertainty.

The first concept that I would like to use is — levels of abstraction. Low levels of abstraction mean that information and knowledge are understandable to few people. The lowest level would be me understanding something only to myself. Higher levels of abstraction would make this more understandable to more people, but losing nuance and context in the process. High levels of abstraction are good for things that everyone should understand, such as the symbols and markings on a map.

Read more

debunking handbook 2020

by

The Debunking Handbook 2020 has just been published and is an excellent free guide to address the mass amounts of misinformation, disinformation, and propaganda that flow through our digital communications everyday and then influence real life behaviours. I have discussed some of these phenomena previously, in confronting the post-truth machines and pre-bunking the conspiracy theorists.

The 19-page Handbook provides these handy definitions.

  • Misinformation: False information that is disseminated, regardless of intent to mislead.
  • Disinformation: Misinformation that is deliberately disseminated to mislead.
  • Fake news: False information, often of a sensational nature, that mimics news media content.
  • Continued influence effect: The continued reliance on inaccurate information in people’s memory and reasoning after a credible correction has been presented.
  • Illusory truth effect: Repeated information is more likely to be judged true than novel information because it has become more familiar.

Read more

innovating with pkm

by

Last month I published the latest e-book in the perpetual beta series (163 pages) which is focused on actionable insights for working and learning in a networked world. I have extracted the 23 pages of Chapter 7 on personal knowledge mastery to provide an idea of what the remaining chapters in the book look like and as a reference for the online PKM workshop.

This chapter proposes that the connection between innovation and learning is evident. We cannot be innovative unless we integrate learning into our work. Improving our ability to see contradictions, by seeking disconfirming data, can easily be integrated into the discipline of PKM.

Read more

connecting knowledge

by

In early March I wrote how I was making sense of our digital world at the beginning of this pandemic. Some of my practices have held but after six months, some have changed. For example I see information from the WHO and CDC as lagging indicators, and no longer my first stop to find out what is happening now. I understand that they reflect the makeup of their members and funders more so than being a neutral point of view from the medical community.

I am also starting to understand that public health experts and epidemiologists, while both medical professionals, can have widely diverging perspectives on this pandemic. These are not the only knowledge silos dealing with a global problem from their unique and often blinkered perspectives. No single perspective can understand all the complexities.

Read more

an exploratory

by

On 30 September I will be participating in a series of exploratory sessions with Dave Snowden — learning & sense-making in uncertainty and continuous flux and I have discussed some of the concepts previously in sensemaking in uncertainty.

Dave Snowden and Harold Jarche have been exploring different aspects of learning, knowledge management and innovation for decades. This is the first time they are coming together to explore the similarities, differences and potential synergies between their approaches.

As part of our preparation, Dave and I are recording a video for participants to understand each of our frameworks/models/perspectives before we get into deeper conversations and explorations.

First, I would like to recognize my early inspirations for personal knowledge mastery.

Read more