PKM Unplugged

Jerome Martin responded to my last PKM article with an excellent reference document. Several years ago, Jerome wrote a chapter on Personal Knowledge Management (PDF) for the book, Managing Knowledge: Case Studies in Innovation.

Even though it’s seven years old, I would recommend this 10-page chapter as an introduction to PKM. I don’t think that many people were even using the term at the time, but Jerome has a great list of random thoughts, namely:

  1. Spend time with creative people
  2. Go to conferences that are fascinating and apparently irrelevant
  3. Learn about a new area
  4. Travel
  5. Read voraciously
  6. Create a private personal knowledge web resource
  7. Tell your story

The first five points can be done while unplugged from the Net, so don’t think of PKM as a web-only affair (just look at the good books I’ve read in the past few years) . Today, I would slightly disagree with #6, because I have found that you get more value with a public than a private knowledge resource, but then these recommendations were made in 2000. Finally, #7 is much easier today with blogs.

TED Talk Videos

Many of the presentations from TED (Technology, Entertainment, Design) Talk are available on YouTube. I’ve watched a number of these recently and some of them are absolutely fantastic. These 53 videos are online and free and make for great informal learning and discussion. We have been watching some of them as a family with favourites being Sir Ken Robinson, Al Gore and Dan Dennett. I think that they are an excellent break from online reading, which many bloggers do a lot of.

These videos are also good conversation starters and I’d think that the 20-25 minutes format would be perfect for a quick lunchroom view and chat. I really appreciate the fact that TED Talk has made these available.

For those in the learning field, check out Richard Baraniuk from Rice University on A vision for free, global (online) education which looks at the publishing industry, academia and open source.

Calgary eLearning Network – PKM

calgaryelearning.gif

I will be presenting a 90 minute online session to the Calgary eLearning Network on April 18th. The theme will be Personal Knowledge Management (PKM). Barb Krell, an alumna of one of our informal learning unworkshops, is the chief organiser of this session.

I thought it would be best to put my session info online so that participants could link to it, ask any questions in advance or review some of the references.

This post from Lilia Efimova, best sums up PKM:

To a great extend PKM [personal knowledge management] is about shifting responsibility for learning and knowledge sharing from a company to individuals and this is the greatest challenge for both sides. Companies should recognise that their employees are not “human resources”, but investors who bring their expertise into a company. As any investors they want to participate in decision-making and can easily withdraw if their “return on investment” is not compelling. Creativity, learning or desire to help others cannot be controlled, so knowledge workers need to be intrinsically motivated to deliver quality results. In this case “command and control” management methods are not likely to work.

Taking responsibility for own work and learning is a challenge for knowledge workers as well. Taking these responsibilities requires attitude shift and initiative, as well as developing personal KM knowledge and skills. In a sense personal KM is very entrepreneurial, there are more rewards and more risks in taking responsibility for developing own expertise.

Here are my perspectives on PKM from 2005 and later revised in June 2006. My latest reflection on PKM was in Aug 2006, following an unworkshop.

For the April 2007 session, I intend on covering the two main tools – Social Bookmarks, like del.icio.us; and Aggregators, like Bloglines. If there is time, I’ll discuss blogging in general terms. These three tools, in my mind, form the basis of PKM on the Web.

Comments and suggestions are always appreciated.

RFP – you get what you ask for

I’ve pretty well given up responding to RFP’s. In most cases they are are so poorly worded that you don’t really know what the client wants. Unless you have inside knowledge, responding to an RFP is a crap shoot. I am referring here to RFP’s for consulting services, especially performance improvement, and not those requesting commoditized goods or services that can be clearly specified

As the successful bidder you have to meet the requirements as stated in the RFP, even if they they make little sense. It may be cheaper to sub-contract a task that is required, but the RFP requires it, so you calculate it at double what someone else could do it for. Clients do this so that they only have to manage one contract.

I recently came across this article on The Elephant in the Room, from Hamer Associates [I wish there was an RSS feed on this site]:

And this is where the RFP process breaks down –in the case of human performance management or change consulting– the RFP seeks the cheapest (or most experienced) provider of a solution to a problem; a solution that the organization has already chosen. However, as I reflected on past RFP responses, in too many cases the problem either was not defined, not communicated, or so poorly defined that it begged discussion. And even in cases where the problem was defined, the chosen solution often would not have solved the problem.

I had a similar case a few years back where the client’s RFP required e-learning, but I was quite certain that e-learning would not address their issues. Luckily, I was able to negotiate some time for a “confirmation of the analysis”. My report enabled a significant reduction in e-learning (courses online) and a new focus on performance support and procedural changes.

Too often, consultants do just what the RFP has called for, even if it is not in the best interests of the client. RFP’s may be the safest contracting method from an accounting or a bureaucratic perspective, but for real organisational performance improvement they are definitely not the best tool.

New Creative Commons Licence 3.0

labs-puzzle-2.jpg

With the release of version 3.0, it’s time to check out Creative Commons if you don’t already know about this great organization. I would call CC the lubricant of the Creative Age. It makes the wheels go round :-)

As the CC site says:

Creative Commons helps you publish your work online while letting others know exactly what they can and can’t do with your work. When you choose a licence, we provide you with tools and tutorials that let you add licence information to our own site, or to one of several free hosting services that have incorporated Creative Commons.

A CC licence is not just for indivdual websites and creations, but a great tool for educational institutions and non-profits as well as for-profits who understand the Internet economy.

The future of learning is DIY

If someone asks me what’s the best learning management system, my initial response is – Google. Donald Clark describes the top five global brands (Google, Apple, YouTube, Wikipedia, Starbucks) from the perspective of learning, with this comment:

Could it be that powerful, everyday “e-learning” has crept up on the world, separate from all the academic and institutional noise, and in a consumerist fashion?

All of these brands enable informal learning, grassroots knowledge management or collaboration on a local or global scale.

With Google you can find most information that you need. YouTube is a quick and easy way to get “learning objects” to the world. Apple gives the essential tools for knowledge workers, and in a nice package. Wikipedia has shown that the wisdom of crowds is just as good as the wisdom of elites. Starbucks gives free-agents and road warriors a place to meet and work. These top brands provide the equivalent of the interstate highway system for the creative age.

Enabling DIY (do-it-yourself) on the Web appears to be a good business model. Even on the fringes, such as wi-fi from a café. This is the power of informal learning, if organisations decide to enable it. It has to be DIY, user-driven and uncontrolled. People will figure out what’s best for them, as they have for millennia.

If you’re in the learning business, don’t try to build another LMS or portal. Instead, figure out ways that enable DIY. Believe it or not, learners can, and will, do the rest. They already are.

Local materials and values used in green building project

The Guardian has an article on a zero-carbon emission development in Penryn, Cornwall, England. The fact that this happened in a small town makes it worth investigating for our Commons initiative (gaining momentum).

… the brand new Jubilee Wharf, a creek-side development comprising flats for local people to rent, 12 craft workshops, a public hall, a nursery and shops, might well be the greenest British building to date. Its carbon emissions seem to be a happy zero. It has been built as far as possible from local materials, including red cedar and larch, using local labour.

The pictures are of an appealing building, but one appropriate for its setting.

The two blocks of the development – one four storeys high, comprising studio workshops with maisonettes above; the other over two storeys, housing a nursery, public hall and cafe – enclose a courtyard, protected from the occasionally fierce coastal wind.

The author, Jonathon Glancey, sums up the greatest advantage of such a building initiative:

Too many councils give in to the bullying demands of supermarket chains, as if these unsustainable land monsters were the only means of boosting employment and local income. How about a few, or more than a few, variations on the theme of Jubilee Wharf, reflecting the topography, style, local production, sentiments and ambitions of people in different parts of the country?

Skype is getting slower on Aliant’s Network

My ISP is Bell Aliant and I subscribe to their high speed Ultra service, which has a download speed of around 600 kbps from the Aliant server. A recent speed check on SpeakEasy showed the following:

Last Result:
Download Speed: 5163 kbps (645.4 KB/sec transfer rate)
Upload Speed: 543 kbps (67.9 KB/sec transfer rate)

My problem over the past couple of months is that the quality of the calls on Skype is getting much worse. I thought that it was a problem with my connection, because the people I called said that there were gaps in my transmissions, making it almost impossible to understand me.

I had this problem on a call to California the other day and later on a call to Switzerland. In each case we switched to Google Talk and then we had clear, telephony-quality, calls. The cause of the problem was not my connection speed.

There seems to be either a decrease in the quality of Skype’s VoIP, or something else is affecting this service. Does Google Talk use a different transmission protocol? Is someone on the network blocking or slowing-down Skype’s service? I’d be interested in hearing about similar problems or ways to fix this.

Our Commons in Sackville Update

I presented an overview of the Commons at the Renaissance Sackville AGM last night to a very attentive and interested crowd. It was a great experience to see the reaction of such a diverse audience and understand what aspects of the Commons resonate with different people.

For the record, here is my presentation, complete with links:

Our Commons

The Commons is an idea that has been evolving over the past two years. During that time, we’ve had discussions throughout our community involving many groups and interested people.

The idea started in 2005, when the Atlantic Wildlife Institute began looking at building office space for its Wildlife Emergency Response Network. It was decided that this should be to be located in Sackville, as AWI had just completed a $400,000 infrastructure project in building its learning centre in Cookville.

The office for the network needed to be in a more visible location, and we thought that an “Environmental Services Center” would be the right concept for outreach and even economic development.

Discussions over the past year with several community groups and individuals changed our understanding of what was really needed in our community. Several non-profit organisations, especially in the environmental and cultural sectors, told us about their need for space. Individuals with home-based businesses or independent artists and artisans also needed space, outside of their homes, as full-time office or studio rental was too expensive an option.

From these conversations emerged the idea of a place to nurture and grow groups that will sustain our community – economically, culturally and environmentally. This is our Commons.

So why is this necessary at this time?

Let’s go back a bit in time. About one hundred years ago, Western society shifted from an agrarian to an industrial economy. This changed the way that most people lived and worked; from following the cycles of the land and the seasons, to punching a time-card.

One invention that contributed to this massive shift was the mechanical tractor, requiring fewer people to farm a piece of land. Prior to the tractor, farms were limited to about 40 acres.

The other innovation was the creation of the road system – allowing workers to commute to the new factories that needed people to operate their machinery and build the new engines of production. This also spurred the development of larger, industrial-size schools.

Sackville was affected by this revolution; with the decline in wooden ship-building and family farming. We also had the creation of the local foundries to hire the local men and attract more people “from away”. The presence of a university helped to buffer some of these changes, providing jobs and contracts.

Today, in 2007, we are witnessing a similar change. The Industrial Age is giving way to the Internet Age, or what some call the Conceptual or Creative Age.

The Internet is changing most aspects of our lives. We are living through the biggest economic transformation in history – from a physical capital economy to one of human creativity.

US and Canadian data show a continuing decrease in manufacturing sector jobs and an increase in creative jobs – these jobs include entertainment, art, science, technology, design, and many others.

Creative work currently accounts for one-third of the US economy, and it is increasing. It’s expected that knowledge or creative workers will outnumber manufacturing workers in North America by 2015 – that’s in eight years.

Today, knowledge is the new currency.

How work is done and how wealth are created are already changing – witnessed by the phenomenal growth of companies like Google, Amazon and eBay. These companies are built on knowledge, not physical capital. For example, the Standard & Poor financial index comprises over 85% intangible, or non-physical, assets.

There are three other factors that are changing how we will be able to create wealth in the Internet Age. These are what Dan Pink calls the 3 A’s:

  1. Asia – whatever can be done in a cheaper labour market will be outsourced.
  2. Abundance – in the developed world, we have almost all of our basic needs met and we can buy almost any product; just look at electronics.
  3. Automation – any work that can be standardized will be automated by computers.

Let’s face it, business as usual, based on industrial age assumptions and management theories, or basically everything we learned in school and at work, won’t work any more.

Let me note emphasize that knowledge work is not information processing.

First of all, knowledge work requires creativity.

Creativity itself is a conversation – a tension – between individuals working on individual problems and the professional communities they belong to. This applies to all knowledge workers, whether they be artists or software engineers.

Strange as it may seem, conversation is the real work of knowledge workers. Because knowledge work is pretty well any work that cannot be standardized, knowledge workers continuously work at the cutting edge of their expertise, growing with their field of practice. But these knowledge workers need to converse with other knowledge workers. For them, it is essential to be members of what are known as communities of practice.

Today, with ubiquitous access to the Internet and knowledge tools, knowledge workers can live anywhere. Research by CEO’s for Cities also shows that environment and culture are the two key factors in attracting and retaining knowledge workers. Knowledge workers first decide where they will live, then what they will do.

That means that for Sackville to be successful in the Internet Age, which will have fully arrived by 2020, we will need to become an attractive community for knowledge workers. If not, who will generate the wealth that we will need to sustain our community?

We should remember that those regions that experienced growth during the early Industrial Age were not the same centres that were thriving during the Agrarian Age. During any period of major economic and technological change, there will be winners and losers.

There is no standard formula for future success in the Internet Age. However, we must start experimenting with ideas that can help us build resilience into our community. We already have strengths in the environmental and cultural sectors, but these various organisations are dispersed and fragmented. There is no way for anyone to quickly understand and connect with all of the environmental and cultural work being done in this community.

We are also missing strong linkages between these two sectors and the business sector. Furthermore, we need to create an Internet Age business sector that works with fundamentally different business rules than any Industrial Age business ever did.

Here are some of the new rules of business:

  • As I mentioned, intangible assets have greater value than tangible or real assets.
  • For knowledge-intensive businesses, the cost of physical capital is minimal.
  • The knowledge that Internet Age workers need is constantly expanding and changing.
  • Many successful businesses today are based on fostering communities on the Internet.
  • On the Internet, you can make money by giving almost everything away for free.
  • Finally and most importantly – Trusted relationships are now our most valuable assets – this harkens back to the days when a person’s word was their bond.

So how can a Commons help us prepare for the Internet Age?

As I said, for a community is to thrive in the Internet Age, it must be attractive to knowledge workers. These workers need to be connected to other knowledge workers so that they can remain creative. They need to have constant access to fresh ideas. One way to attract knowledge workers is to offer the right physical space and connections.

Secondly, most knowledge workers are not traditional salaried employees, they don’t need conventional office space. Many are starting to create their own alternative work and community spaces in cities such as London, Toronto, Kingston, Vancouver and more locally – Charlottetown. Several variants of Commons are being established at this time.

Our Commons will be our place that will help to build trusted relationships. It is a Third Space, being neither a dedicated office nor your home. Individuals will be paying members, but the cost of membership will be much less than renting a dedicated office.

For example, there will be shared space to Work; to Meet & Converse; to Create; and to Learn & Teach.

The Commons will focus on our local area but it will be a node in a network of connected commons. When traveling, members of the Commons will be able to use other commons to build trusted relationships. This reciprocity is already being discussed between various Commons.

At this initial stage, we see the following objectives for our Commons.

  1. To foster cooperation between entrepreneurs and non-profit organisations.
  2. To provide space for the increasing number of environmental and cultural organisations in our area who need a more permanent address.
  3. To reduce the barriers to self-employment.
  4. To bolster the establishment of a diverse cultural space to attract and retain creative people in the Tantramar region.
  5. To provide home-based businesses with a place for local networking.

We have developed a business plan that will ensure the operation and financial viability of the the physical premises. We have also spoken with many people in the community who are interested in becoming members. A preferred site has been chosen and we are currently examining our financing options. If all goes well, we may begin construction by the end of the year.

Finally, I’d like to emphasize that real change happens at the local level. We need to take courage and get excited about our future. Perhaps we can think of our Commons as a local garage to tinker with all of these ideas.

So what are we going to do next?

  • buy some land
  • talk to lots of people about the idea
  • build a Commons and sign up members
  • pay off bills & pay our taxes & nurture our community

Customers ask Dell for Linux

Dell has created a “sort-of” open user community site (Dell insists on owning all of the suggestions) to generate ideas on how to improve Dell products & services. The most popular suggestion on Dell Idea Storm is to provide computers with pre-installed Linux; followed by a suggestion to have Windows boxes with pre-installed OpenOffice.org alongside MS Office.

I think that this year may be the tipping point for desktop Linux with the Linspire and Ubuntu canonical partnership announced recently. The partnership may result in a more user-friendly Linux desktop for the mainstream.

If Dell follows the suggestions (382 comments on suggestion #1 so far) from the crowd, there may soon be an easy way for your average user to get on the open source cluetrain.

Update: Dell will soon be selling Linux-loaded desktop PC’s and notebooks