When the SARS-2 pandemic hit the global community, many organizations were able to quickly pivot to remote work, among other adaptations. This will likely not be the last pandemic and other crises will emerge that will require more adaptations to how work gets done. The AI tidal wave may even increase the pace of change. In these environments, learning and innovation have to be woven into the fabric of daily work.
“In a crisis, you should always deploy an innovation team alongside the business recovery teams … to capture the novel practices … put naive observers in alongside the incident team to capture the key learning points.” —Dave Snowden, Complexity Expert
