Posts Categorized: Learning

learning in the flow of work

Networked humans in a connected society: Our increasing inter-connectedness illuminates the need for cooperation. Simple work keeps getting automated, but still needs human oversight. Complicated work gets automated, outsourced, or contracted to the lowest cost of doing business. Complex work can provide a unique business advantage — but complex work is difficult to copy. Creative… Read more »

when trust is lost

When trust is lost, knowledge fails to flow. When knowledge flow is stemmed, trust is lost. There is widespread outcry in China over the death of Doctor Li Wenliang who identified the novel corona virus, was reprimanded by the police for discussing it in public, and then died from the virus. “For many people in… Read more »

anger, outrage & belonging

A topic of conversation in our monthly coffee club video call this morning was polarization — how different sides increasingly do not listen to each other but instead amplify their own positions. We can each come up with several examples, either from the political, or cultural spheres. Social media have made us all spectators in… Read more »

constant doubt and outrage

When I was visiting Rome in 2012 I met a fellow tourist, an older gentleman from Australia, who told me that he had stopped a pick-pocket on the train who was trying to lift his wallet. He had cried out and grabbed the thief’s hand. As the train came to a stop, the locals on… Read more »

solving problems together

Most situations at work can be considered from the perspective of — is this a known problem or not? If it’s known, then the answer can be looked up or the best person can be found to deal with it. The answer may even have been automated or outsourced. Known problems require access to the… Read more »

workplace learning — yesterday, today, tomorrow

Ten years ago — workplace learning in 10 years — I wrote that in 2019 much of the workforce will be distributed in time & space as well as in engagement. I also projected that work and learning will continue to blend while stand-up training will be challenged by the ever-present back channel. I predicted… Read more »

mapping stories

This past week I have been reading interview transcripts for a client. After reading several of these 20-page documents it became clear what was able to hold my attention — stories, especially first person accounts. I also remember the stories much better than the general discussions or advice given. One of the simplest definitions of… Read more »

mapping healthcare

This past year my wife and I have spent a fair bit of time in hospitals and doctors’ offices, helping friends navigate the healthcare system. One thing we have noticed is the siloed nature of medicine here. When you get limited time with a healthcare professional and they have limited time to get up to… Read more »

reflecting on the future of knowledge

I started my independent consulting practice in 2003 and one of the first books I purchased was — The Future of Knowledge: Increasing Prosperity through Value Networks by Verna Allee (2002) Butterworth-Heinemann (ISBN: 0750675918). The topic of value network analysis and the leading role that Verna Allee played came up in some recent discussions in… Read more »