Management

Management

The future of work?

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There is lots of talk and writing about the future of work. I follow the #FutureOfWork hashtag on Mastodon. A recent report produced for Unilever — The Future of Work is Flexible — featured three ideas:

  • Embrace the ‘pixelated’ workforce.
  • The rise of the internal talent marketplace
  • Is the ‘skills passport’ the future of recruitment?

The report features several drivers of change, such as how AI can decompose [pixelate] jobs into smaller pieces for employees and contractors to compete for work. Fractional hiring then blurs the lines between full-time and contract work, which leads to an internal marketplace for work. This can lead to more precarious work but as the report notes, it can also result in ex-employees getting called back for contract work at their convenience. Re-skilling is a major theme of the report stating that many skills degrade after 2.5 years.

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dancing in the dark

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Peter Drucker (1909-2005) was an American management consultant whose work has influenced how business is done for more than 50 years. He was a prolific writer and is often quoted, though frequently incorrectly. Some of his quotes are pertinent today, especially here in New Brunswick, Canada where we have dropped all public health measures in advance of what will likely be a sixth wave of coronavirus, as infection rates in Europe are beginning to indicate.

“… no human being can possibly predict the future, let alone control it.” —Peter Drucker

Our government and public health authorities are confident that while hospitals are near capacity, vaccine efficacy is waning, and vaccination rates in children are low to nil, any subsequent wave of viral infection will not require any precautionary measures.

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super-connectors

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Richard Claydon tells a story about a ‘super-connector’ he once worked with. This person was highly respected by everyone and could get things done across departments, ignoring the official hierarchy.

“In today’s interconnected complexity of work, it is next to impossible to isolate performance to the granular, individualised level of a KPI. Everything happens in dynamic context, impacting and being impacted by stuff that is going on elsewhere. A super-connector navigates this complexity for the benefit of all.

Super-connectors are vital for creative and innovative work. They are the people who take strands of thoughts from multiple domains, synthesise them and turn them into something novel. Without people capable of listening to, comprehending, sharing and combining such thoughts, creativity and innovation hit roadblock after roadblock.” —Are you a super-connector?

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sensemaking through irony

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How can we thrive in a broken system? This is perhaps one of the greatest challenges many of us face today, whether it be where we work, the institutions we deal with, or the governance systems that control us. Geoff Marlowe explains that how we perceive the situation and what type of humour we use, are critical in getting to a point where we may be able to take constructive action. Neither apathy nor cynicism will get us there, only irony might.

Ironic humour is often misunderstood and maligned by the positionally powerful because it challenges the deference they can assume is their due …

Which raises the question that if irony is so vital in maintaining a positive state in the face of an aspiration / actuality gap, why not just focus on humour?

That’s because without honesty and humility, any humour intended as ironic runs a real risk of sliding into sarcasm – literally “tearing off the flesh” of others.

Humour deployed as a form of violence isn’t going to contribute to the collective sense making, decision making & action taking that’s vital in an increasingly uncertain and unpredictable world. —Thriving in a broken system

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the weights on human resources

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I will be speaking at the annual conference (online of course) of the CRHA [association of certified human resources professionals of Québec] on Wednesday 4 November this week. I will be explaining the personal knowledge mastery framework and how it can inform HR professionals for their own development as well as for their organizations.

My presentation will be in French. Jennifer Garvey Berger will be presenting in English. Non-members may attend the full day conference for $(CA)130 — CRHA 2020 program.

As usual, I have gone through many iterations of my presentations over the past several weeks. I removed a section with a perspective on the history that informs the HR profession and will share it here instead. I had originally presented a version of this at the HR Innovation Day for the Hochschule fuer Technik, Wirtschaft und Kultur in Leipzig, Germany last year.

What is the modern HR system today? It encompasses many areas, sometimes including training, usually pay and benefits, and often diversity and talent development. It’s a very large field, and the CRHA has about 10,000 members in a province with a population of about 8 million.

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weird stuff

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Fiction sometimes explains reality in a much better way.

Corvallis had asked the usual questions about job title and job description. Richard [CEO] had answered simply, “Weird stuff.” When this proved unsatisfactory to the company’s ISO-compliant HR department, Richard had been forced to go downstairs and expand upon it. In a memorable, extemporaneous work of performance art in the middle of the HR department’s open-plan workspace, he had explained that work of a routine, predictable nature could and should be embodied in computer programs. If that proved too difficult, it should be outsourced to humans far away. If it was somehow too sensitive or complicated for outsourcing, then “you people” (meaning the employees of the HR department) needed to slice it and dice it into tasks that could be summed up in job descriptions and advertised on the open employment market. Floating above all of that, however, in a realm that was out of the scope of “you people”, was “weird stuff”. It was important that the company have people to work on “weird stuff”. As a matter of fact it was more important than anything else. But trying to explain “weird stuff” to “you people” was like explaining blue to someone who had been blind since birth, and so there was no point in even trying. —Neal Stephenson (2019) Fall: or Dodge in Hell

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zoom is not the problem — meetings are

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When all you have is Zoom, every work-from-home office looks like an endless face-to-face video call. I have been working remotely since 2003. Video calls have been a regular part of my work and I have used pretty well every platform available. In the early days my favourite platform was Marratech, until they were bought by Google and some of the technology created Hangouts. But video communication was only part of my work.

Asynchronous communication — threaded discussions, blogs, and wikis — was always part of my work conversations. Writely — which became Google Docs — was a great tool and helped our distributed team, from British Columbia to New Brunswick, write the specifications for the Pan-Canadian Online Learning Portal. This was the first time that all the Ministers of Education had agreed to do something together. But CMEC cancelled the project after a vendor was selected. It would be interesting to see how the current pandemic would have been handled by schools, with a national online learning resource already in place and with over 10 years of experience. But I digress. Let’s just say that technology is not usually the issue in the workplace — it’s how the technology is used.

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slow media for the great reset

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As of today, about 1 billion people are in some form of physical isolation. One of my clients, a global financial institution, has most of its over 200,000 employees at home. Many of these people are encountering distributed work for the first time. Free of the office and the commute they might be able to focus on productive work, depending on their living arrangements. What most of us know — who already work from home — is that a good day is only a few hours of productive work. Knowledge workers cannot produce for more than that. Our brains can’t handle it.

“Thus, while it may be hard for some to believe, the eight-hour workday was initially instituted as a way of making the average workday more humane.

Now, the workday is ripe for another disruption. Research suggests that in an eight-hour day, the average worker is only productive for two hours and 53 minutes.

That’s right–you’re probably only productive for around three hours a day.” —Inc.com 2016

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distributed liberating meetings

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A great source of knowledge to plan and conduct meetings is Liberating Structures — consisting of 33 different meeting types for Revealing, Analyzing, Spreading, Planning, Strategizing, and Helping. The site links to free mobile applications — Google Play & Apple App Store — that explain what each structure is good for, how to conduct the meeting, and the rationale behind it.

Liberating Structures can also help focus distributed work teams and groups. In addition, the restrictions created by the technology medium can provide more structure than many of the physical meetings we may have attended in the past. Moving these structures online might require a bit more planning, and likely more time, but can still get the job done. For example, online video conferencing platforms that offer breakout rooms are suitable for both large and small group discussions.

So if you want to articulate the paradoxical challenges that a group must confront to succeed, then Wicked Questions might be a good meeting structure. It requires groups of 4-6 and paper for note-taking. Just substitute chairs for a designated breakout room and use a whiteboard and recorded chat. Even the audio can be recorded. This exercise can be done as sessions over a period of time to promote more conversations and reflections. It does require good facilitation and curation skills by those conducting it.

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managers are for caring

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The evidence shows that while telecommuters create positive change, the major resistance against telecommuting comes from management.

Our recent report showed that many workers we surveyed viewed managerial and executive resistance to telework as a major obstacle.

Through interviews, we learned that executives saw the benefits of using flexible work to their advantage as a negotiating tool for recruitment, promotion, retention and motivation, but they often worried about the costs of training and potential culture change.

They expressed concern that allowing telecommuting could create inequitable outcomes in the workplace, and possibly negatively impact morale.

The problem with work today is management. Often, it is detrimental to our well-being. But it is pervasive. Maintaining this status quo of management is the core operating model of global management consultancies like McKinsey.

“We are now living with the consequences of the world McKinsey created. Market fundamentalism is the default mode for businesses and governments the world over. Abstraction and myth insulate actors from the atrocities they help perpetuate. Businesses that resisted the pressure to rationalize every decision based on its impact on shareholder value were beaten out or eaten up by those who shed the last remnants of their humanity. With another heavyweight on the side of management, McKinsey tipped the scale even further away from labor, contributing directly to the increase in wealth inequality plaguing the world. Governments are now more similar to the private sector and more reliant on their services. The “best and the brightest” devote themselves to client service instead of public service. —Current Affairs 2019-02-05

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