fishing through the noise

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Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds.

Historical Note: On 19 February 2004, states of emergency were declared in Atlantic Canada after a prolonged blizzard, later named White Juan, dumped as much as 100 centimetres of snow. Many roads were impassable, blocked with snow drifts of up to 4 metres. On that same day, 17 years ago, I started this blog.

“If you give someone a fish they’ll eat for a day. But if you teach someone to conduct workshops on how hungry people can practice self-care then you dodge the question of why people are hungry while also cutting the fish budget and the savings can be passed on to the shareholders.” —@n_hold

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Working Smarter Field Guide

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Working Smarter with Personal Knowledge Mastery

The Working Smarter with PKM Field Guide is also available as a PDF.

CC-BY-NC-SA

More information about the PKM Online Workshop

This field guide supports the Working Smarter @ Citi program.

The Changing Nature of Human Work

For the past several centuries we have used human labour to do what machines cannot. First the machines caught up with us and surpassed humans with their brute force. Now they are surpassing us with their brute intelligence. There is not much more need for machine-like human work which is routine, standardized, or brute. But certain long-term skills can help us connect with our fellow humans in order to learn and innovate — curiosity, sensemaking, cooperation, and novel thinking.

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subject matter networks

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We live in a networked world. Is it even possible for one person to have sufficient expertise to understand a complex situation such as this pandemic? So do we rely on one subject matter expert or rather a subject matter network?

I have noted many discrepancies between advice from our Chief Medical Officer of Health as opposed to a network of experts who I follow on Twitter. Our CMOH has been responsible for producing some of the most complicated public health guidelines and even our local CBC radio station staff could not come to an understanding of the concept of a ‘steady ten’ — Do these circles overlap? How long can they last? What about children going to school in contact with others? Talking with other people I have noticed that everyone interprets it differently. This is a failure to communicate.

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a decade of digital transformation

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With a focus on improving collaboration, sensemaking, and knowledge sharing in teams, communities and networks, I have had the privilege of working with a wide variety of clients.

Ten years ago I tried to convince senior federal public servants of the importance of social media and how they would have to change their relationship with citizens. This presentation fell on deaf years. I had much more success working with Dominos in incorporating personal knowledge mastery into their leadership training.

Other companies like Cigna, AstraZeneca, and ING Bank were open to changing their approach to supporting learning in the workflow and enabling cross-departmental cooperation. Carlsberg added PKM and social learning to their year-long global leadership program. More recently I worked with Citi to develop a global social learning program based on PKM.

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the moral minority

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The elites in charge of organizations and institutions like to think they take into account the opinions of experts, but as this pandemic has shown, that is often not the case. The pandemic response in many countries is political, not guided by the best public health knowledge.

“On any particular issue, people at the bottom can usually claim the most expertise; they know their job best. And when someone at the top has to make a difficult decision, they usually prefer to justify it via reference to recommendations from below. They are just following the advice of their experts, they say. But of course they lie; people at the top often overrule subordinates … Elites like to pretend they were selected for being experts at something, and they like to pretend their opinions are just reflecting what experts have said (“we believe the science!”). But they often lie; elite opinion often overrules expert opinion, especially on topics with strong moral colors.” —Overcoming Bias

If there is a moral aspect to the decision, elites feel even more justified in their decisions for doing the ‘right’ thing in spite of contrary evidence.

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connect, challenge, create

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Education won’t counter populism — changing education might

Slovakia’s president, Zuzana Caputova, was elected in March 2019, and surprisingly showed a way out of the populist quagmire that many countries find themselves in. The tribal affiliations retrieved by the previous corrupt government, particularly via social media, were what Caputova had to counter in order to get elected.

She addressed these tribes not by creating a new tribe, but by discounting the tribal perspective and focusing on the population’s common humanity instead. In this case, it worked. Understanding The Laws of Media, especially the retrieval quadrant gives us a tool to counter the negative effects — or potential reversal — of new technologies like social media. This is real media literacy.

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sensemaking in turbulence

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Every fortnight I curate some of the observations and insights that were shared on social media. I call these Friday’s Finds.

“The greatest danger in times of turbulence is not the turbulence — it is to act with yesterday’s logic.” —Peter Drucker

“Every society honors its live conformists and its dead troublemakers.” —Mignon McLaughlin, The Neurotic’s Notebook

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working smarter 2020

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In 2010 we conducted a project to cultivate a fully engaged, high performing workforce through rapid, collaborative, informal, & self-directed learning at a US-based health insurance company of about 20,000 employees. It is summarized in the working smarter case study.

Jump ahead a decade and similar issues continue to face large organizations.

My recent client challenge with Citibank in 2019/2020 can be summed up as — How do you improve collaboration, knowledge-sharing, and sensemaking in a globally distributed company with over 200,000 employees?

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walking the leadership talk

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I was a speaker at Amazon’s Global Learning Day in 2016 and one thing that struck me was how often one of the 14 principles of leadership would crop up in regular conversations I had during my three days in Seattle. As this event was focused on learning, someone made up stickers for principle #5 — Learn and Be Curious.

“This is perhaps the most important Amazon leadership principle as it sets the foundation of the entire business structure. Leaders are never satisfied with their product, the word, ‘perfect’ is not in their dictionary. It’s curiosity which helps them to achieve new feats. They are never done learning and always look to improve themselves. They are curious to know all the possibilities and acts to explore them. They are never satisfied at any point in their business development which makes them interesting. Some example questions from amazon leadership principles in this regard are: Tell me about a time when you:

Solved a problem through just greater knowledge or observation?
Influenced a change by only asking questions?
Went through that changed your way of thinking?
Curiosity helped you make a smarter decision?

and:

Tell me about the most significant and imperative lesson you learned in the past year from your experience?”
—Louis Carter

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six ways to make sense

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One of the big consultancies is promoting ‘six ways’ to make sense of these complex times, or words to that effect. If you believe you are getting leading-edge thinking from these types of businesses, think again. Here is a story about a major consulting company, from one of its own.

“Despite having no work or research experience outside of MIT, I was regularly advertised to clients as an expert with seemingly years of topical experience relevant to the case. We were so good at rephrasing our credentials that even I was surprised to find in each of my cases, even my very first case, that I was the most senior consultant on the team …

I got the feeling that our clients were simply trying to mimic successful businesses, and that as consultants, our earnings came from having the luck of being included in an elaborate cargo-cult ritual. In any case it fell to us to decide for ourselves what question we had been hired to answer, and as a matter of convenience, we elected to answer questions that we had already answered in the course of previous cases — no sense in doing new work when old work will do.” —The Tech 2010-04-09

Is this what clients really want?

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