Posts Categorized: Informal Learning

Employees are often laughing

Here’s a modified version of theses 11 to 13 of the Cluetrain Manifesto (1999), for all those corporate personnel support functions (HR, L&D, OD, KM): People in a networked society have figured out that they get far better information and support from one another than from the human resources department. So much for L&D rhetoric… Read more »

A workscape perspective

There are few best practices for the network era workplace, but definitely many next practices to be developed. A good place to start is with an integrative performance framework that puts formal training and education where they belong: focused on the appropriate 5%. Jay Cross calls the new performance environment a workscape: Workscape: A metaphorical construct… Read more »

"you simply can’t train people to be social!"

Over the past year I have been working on change initiatives to improve collaboration and knowledge-sharing with two large companies, one of them a multinational. In each case, implementation has boiled down to two components: individual skills & organizational support. Effective organizational collaboration comes about when workers regularly narrate their work within a structure that… Read more »

When learning is the work …

What if your organization got rid of the Learning & Development function? What would the average manager or department head do? What would workers do? I’ve been thinking about this for a while. When work is learning, and learning is the work, training that is pushed from outside has less relevance. The L&D department is… Read more »

Informal learning, the 95% solution

Informal learning is not better than formal training; there is just a whole lot more of it. It’s 95% of workplace learning, according to the research behind this graphic, by Gary Wise.  Since the latter half of the 20th century, we have gone through a period where training departments have been directed to control organizational… Read more »

CSTD 2011

Here are my notes from the session this afternoon at CSTD 2011 in Toronto. If you need other links or information, just add a comment. I’m glad we had a chance to field test a variation of the improv icebreak activity of equilateral triangles. It seems to have got things going a bit. My slide… Read more »

Informal learning is a business imperative

In Part 2 of Social Learning doesn’t mean what you think it does, my colleague Jane Hart  uses a very helpful diagram created by a previous colleague of mine, Tom Gram: Tom Gram’s diagram [reproduced below] shows that “most work requires a combination of knowledge work and routine work. These characteristics of jobs and work… Read more »

Training departments will shrink

The Epic social learning debate for Summer 2011 states: “This house believes that as social learning grows, so the requirement for traditional training departments shrinks.” Let’s examine why they grew in the first place. Training on a massive scale was a requirement for preparing citizen soldiers for war and initial methods were tested during the… Read more »