Posts Categorized: Performance Improvement

A curved path to social learning

When I was introduced to Charles Jennings’ C-Curve for learning & development (L&D) I wrote about it in the transition to networked accountability. Charles’ C-Curve is a model in practice, based on his experience as CLO of Reuters. I see a parallel between this migration of the L&D department and the social order necessary to… Read more »

You need the right lever to move an organization

Klaus Wittkuhn wrote an excellent article on the systemic approach required in human performance analysis in the March 2004 edition of Performance Improvement published by ISPI. A key concept in the article is that you cannot engineer human performance. Human performance is an emergent property of an organization, and is affected by multiple variables. Therefore… Read more »

Organizational change, unpacked

In the evolving social organization, I included a table with several descriptive terms, which Amanda Fenton suggested needs to be “unpacked”. Simplicity basic hierarchy Complication bureaucracy Complexity wirearchy Organizational Theory Knowledge-Based View Learning Organization Value Networks Attractors Stakeholders (vision) Shareholders (wealth) Clients (service) Growth Model Internal Mergers & Acquisitions Ecosystem Knowledge Acquisition Formal Training Performance… Read more »

PKM Workshop – Toronto 13 November 2010

Update: This course was cancelled and is re-scheduled for 1 April 2011. If interested, please contact the iSchool and let them know. I am also available for private workshops. I’m offering a one-day course at the iSchool Institute (University of Toronto). “In the period ahead of us, more important than advances in computer design will… Read more »

Agility through collaboration

Instead of factory-style production teams, agile programming uses far fewer, but better, programmers. The principles of communicating, focusing on simplicity, releasing often and testing often are also applicable to developing good instructional programs. Does instructional systems design (ISD) need more agility? An ISD project team should be able to return to the Analysis or Design… Read more »

Leveraging collective knowledge

This week, a few related knowledge management (KM) articles crossed my path and I’d like to weave them together. Here’s a model that shows how KM has progressed over the past 15 years. Nancy Dixon discusses three eras of knowledge management as moving from Explicit Knowledge (document management) to Experiential Knowledge (communities of practice; expertise… Read more »

A personal learning journey

I became interested in knowledge management (KM) as I was introduced to it in the mid 1990’s while practising instructional systems design (ISD) and human performance technology (HPT) in the military. In the late 1990’s knowledge management was part of our solution suite at the Centre for Learning Technologies (CLT via The Wayback Machine). The… Read more »

Practice to be best

We may think we should adopt best practices, but to be really effective and innovative we need to practice to be best. First, we have to do the hard thinking  about how to do things better. Jay Deragon talks about how important it is to think about what we do and not just emulate others:… Read more »

PKM: Working Smarter

In PKM in a Nutshell, I linked my various posts on personal knowledge management to make the framework more coherent. My ITA colleague, Jane Hart has just released an extensive resource that correlates nicely with the PKM framework. It is called A WORKING SMARTER RESOURCE: A Practical Guide to using Social Media in Your Job… Read more »