Posts Categorized: Performance Improvement

The marginalized training function

Tony Karrer clarifies his comments about traditional training becoming “marginalized”, which is worth a full read but I’d like to pick up on this comment: If you look at what makes a good situation for formal learning: Large Audience Similar Level / Needs Known/Stable Content Few Out of Bounds cases How many organizations have these… Read more »

Skills for learning professionals

In a Learning 2.0 world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals? That’s the LCB big question, and my article on Skills 2.0, written one year ago, addressed this very… Read more »

Barriers to Collaboration

In Why Businesses Don’t Collaborate, Stewart Mader and Scott Abel ask 523 workers about their information sharing habits. In reading through the responses and sample comments, it becomes obvious that there are two technologies that limit workplace collaboration – e-mail & meetings. Both can do certain tasks well but these “technologies” have become overused and… Read more »

Integrating Learning and Work

Tom Gram discusses the integration of learning and work (my professional passion) and gives a list of ten strategies for integration, of which three are discussed in detail in Part 1 (I’m already looking forward to Part 2): 1. Understand the job 2. Link Learning to business process 3. Build a performance support system Of… Read more »

Workers, Management and Work Support

Learning professionals are facing similar issues that others (HR, KM, IT & Marketing) do, but in many ways it’s a case of the blind men and the elephant. We are constrained by the blinders of our profession’s models. That’s one reason I like to take my models from a variety of fields, not just training… Read more »

Push the Reset Button

Charles Jennings made a comment on Corporate Learning Trends that got me thinking about the need for a reset of the whole training function: Baldwin, Ford and Weissbein’s research (20 and 10 years ago, respectively) showed that the USA spends around $100 billion on training every year, but only about 10% of the expenditures result… Read more »

Perpetual Beta

It hadn’t really occurred to me before that pilots are an almost inextricable aspect of Enterprise 2.0. Of course the ‘iterate and refine’ concept can be implemented in other ways, but I think it’s fair to say that organizations absolutely need to get good at running pilots, if they’re not already there. It is a… Read more »

The Community Manager

In re-building the training function, we’ve recommended a move from content delivery to Connecting & Communicating. One role that will likely gain importance is that of Community Manager. As the electric media become embedded in our lives, we will all be constantly connected to many communities. Some of these will overlap. The role of community… Read more »

The future of certification

At some point in the life of a discipline there is a drive toward certification. Want to be a real estate agent? It’s a quality thing, so we’re told. I was once a Certified Performance Technologist, and as I said to Dave Ferguson, I don’t see much value in re-certification when it consists of checking… Read more »